Brakes Plus

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In town on a roadtrip & needed a repair. Called another shop that couldn't get to me until tomorrow but referred me here. These guys got me in right away and really took care of me. That's my little blue Pontiac Vibe GT out front. Check them out!

I took my car to Breaks Plus in early April of 2012 to get my brakes worked on. They were kind enough to check my serpentine belt. They told me it was cracked, old, and bad for me to drive on. I payed them labor and parts of $100.00 to fix. I was at another auto shop eight months later for an oil change across the street from BP. They told me my serpentine belt had not been changed in YEARS and it needed to be replaced. I marched next door and they told me that it was a bad product and they could fix it for free. I appreciated that they would do it for free but I did not them to promise me something again and nothing to get done. I simply wanted my money back from the part NOT the labor and they told me no. I talked to the manager and he said go through corp. to see if they could do something about it. The manager ended up calling the district manager and will be sending me a check via mail for my belt. They were polite and helpful but charged me for a service and material that I clearly NEVER received. I sure hope that my brakes are still in good shape but Brakes Plus will never have my business again.

I went to this Brakes Plus location because my son checked out the comments here online. Our family of 4 were on vacation 1500 miles from home (Niagara Falls Canada) when the air conditioning compressor quit on my 2001 Honda Civic on July 4th 2011. I knew I could not make it home without getting it fixed right away. Unless you have ever been in this situation you can only imagine how stressful that is. I took the car in at 8 AM July 5th 2011 and had it diagnosed. I got the estimate which was no more than what it would have cost me to have it fixed by my own mechanic. Bob the service manager said they could start fixing it right away. I said go ahead and asked how long it would take, and he said it would be done between 11 AM and noon. He also offered to shuttle us back to the motel for free ... to this Brakes Plus location because my son checked out the comments here online. Our family of 4 were on vacation 1500 miles from home (Niagara Falls Canada) when the air conditioning compressor quit on my 2001 Honda Civic on July 4th 2011. I knew I could not make it home without getting it fixed right away. Unless you have ever been in this situation you can only imagine how stressful that is. I took the car in at 8 AM July 5th 2011 and had it diagnosed. I got the estimate which was no more than what it would have cost me to have it fixed by my own mechanic. Bob the service manager said they could start fixing it right away. I said go ahead and asked how long it would take, and he said it would be done between 11 AM and noon. He also offered to shuttle us back to the motel for free. I was shocked that they took the car in right away and they got it done so fast. This is the best service I have ever got from any garage I have ever dealt with, and we all got home safely as a result with no further worries. Thanks to all the guys who treated us like royalty. I will always remember it.