Bridaltown

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CLOSED NOW - Opens at 10:00am

I must be honest. Do not even spend a minute thinking about going to this place. Dirty and completely outdated. They try to catch you by offerering discounts but I wouldnt want to wear anything from here even it they gave it to me for free.

We got bridesmaids dresses from here. They measured us and ordered the dresses according to our measurements. The dresses ended up being a couple sizes too big for all of us to the point where the could not be properly altered to fit! When we went back to see the seamstress there and voiced our concerns, Bridal town insisted there was nothing wrong with our dresses and said we would have to PAY to have them altered. The owner was yelling at us and yelling at the seamstress. He was completely unprofessional. He took no responsibility for their obvious mistake. He refused to allow us to exchange the dresses or give us a refund. Very rude and belittling to the customers..l we paid $180 for the dresses and now have to purchase new dresses for the wedding. NEVER GO HERE. Read the reviews on the Better Business Bureau page.

Please who ever goes here please please please DON'T. Had an issue with three dresses and I talked to the owner he didn't give a crap, then this other guy who works here steps in and starts attacking me and my girls over these dresses that they ordered WAY to big for them. He starts yelling at us saying we wanted free alterations, we didn't like our dresses. That was not the case here at all, the issue here is that the women who did the measurements screwed up big time. We talked to the seamstress who was the only nice and helpful person there she told us that she could take in the dresses as we expected but the whole problem was the bust area and she said how the padding was she could not fix that. As the owner came up again then he starts yelling at the seamstress you can fix this can't you you can fix this, I thought that was wrong on his part she looked at him and said no. I have three dresses that don't fit my girls no money back no new dresses and to add, the other guy who I have no idea who he is he will belittle you, talk to you like crap in front of little kids we had kids with us. Just trying to help those seeking any dresses from here we had a very bad experience here and also feel this place is BAD for business. Good luck if you choose to buy anything from here. One more thing to add the place is very dirty crap on the floors, outside looks like crap.

Management, staff, building, dresses.....all of it is awful! Please stay away and buy elsewhere. Their advertised low price and huge assortment is a farce and even if it was true the terrible customer service and lack of respect for customers makes the whole ordeal of buying a prom dress or wedding dress a terrible experience. I purchased my wedding dress and bridesmaid dresses 20 years ago from Bridaltown and it was a horrible disaster! Dresses arrived and they were the wrong color and the wrong dress and somehow they thought that was my fault!! "You don't remember what you ordered" they said!



I can't even believe that after that I was willing to drive through the driveway again...but I did, and so sorry for that. My daughter wanted to go and see prom dresses and I agreed to go. I was shocked to see they haven't painted or weeded in over 20 years! The odor of mildew could knock you over .... but she did find a beautiful dress...it was pricey and needed repairs and some jewels replaced...she looked stunning and her smile made me melt and I agreed to put a deposit on it to hold it until she was able to save up enough money to pay for the part above and beyond my budget.



Unfortunately 2 days later she found out that her boyfriend couldn't go to prom so we called and explained that we would not be purchasing the dress and asked for our deposit back. She was rudely told NO! She asked to speak to other people and the answer was still NO NO NO! I figured I could speak to them and get them to find it in their heart to help us through a tough situation. My results were the same. More NO's. I was getting married myself and had a dress that need alternations so I asked if I could apply the deposit money towards that....the answer was NO! My fiancée needed to rent a tux could we use the deposit money towards that .....the answer was NO! Not, I'm sorry I have to say no....just NO! Finally I talked to a gentlemen who was very nice. He said we would have 6 months to spend the money at the store, on a dress.



So we made an appointment and went back hoping to find a simple dress she could wear for New Years or the holidays. We were told when we arrived that if we wanted to use the deposit money for another dress it would cost $30. They still tried to convince us to spend the additional $137 and keep the dress that was torn and missing jewels. Then the story changed when the manager arrived and said he couldn't find the dress and if we wanted to spend the deposit money we had to purchase another dress that cost at least the same or more than the original dress. He was just down right rude and everyone's story is different! At this point we were yelling at each other! I can't believe they are still in business for how they talk to people. Sounded just like they did 20 years ago!!!



Please stay away...and tell everyone you know to do the same. They may still have my $200 but I know a lot of people and this will be the first story I tell for a long time. Good luck BridalTown. It's time to shut the doors!

DO NOT WASTE YOUR MONEY HERE!! Do NOT waste one moment of your time, energy or cash at Bridaltown!



I live on the west coast but wanted to buy my wedding dress in the east since that's where I'm getting married. I went to Bridaltown at the end of December (Side note: while we were there, the power kept going out repeatedly.) They said the dress had to be ordered and would be in by May, which worked fine for me because I planned to be in town at the end of June for a week in order to leave plenty of time for my first alterations for my September 1st wedding.



May came and went and there was no dress. My mother called every few days to see where the dress was. Nobody knew and nobody offered her help or went out of their way to take care of a customer who'd paid well over $1500 for their product. Finally, the dress arrived, four days before I was flying east. THEY HAD ORDERED THE WRONG DRESS. When my mother said, "That's not the dress," the saleswoman accused her of not knowing what the dress even looked like. It turned out our original saleswoman had wrote in the wrong dress number and apparently there's no kind of system to doublecheck the order, she just handwrote it in once and that was it. My mom asked for the owner, who, when he finally came out, yelled at her until she cried, waving around my signed receipt saying he didn't need to get her the dress until 30 weeks after ordering it. 30 weeks is 7 1/2 months, which is an absurdly long amount of time, especially when we were told when I ordered it that it would only be 5 months. But apparently it was somehow OUR fault...



My sister then called the owner, William Titze, who behaved appallingly to her as well, screaming over her on the phone and refusing to EVEN APOLOGIZE for the mix-up. How is this man in the wedding business?! She finally got him to agree to send me the dress when it came in to Los Angeles where I live so I could get it altered there and then reimburse the cost to send it to Rochester, NY where I'm getting married. When I called Mr. Titze the next morning, I could barely get a word in edgewise. I'm not even saying that this man is a talker, he literally would SCREAM over my words when I tried to say anything. He NEVER apologized for the mistake on their part, he never offered to help in anyway, he never even attempted to work with me, he just yelled at me, the person who spent their hard-earned money at his horrific business, screaming that he had 30 weeks, 30 weeks, 30 weeks to get me the dress. It was as if I was the one who had written down the wrong dress and he was the one who was owed something. Then he had the nerve to say he was "disappointed" in my sister who was supposed to email him my address the night before, and how dare I have other people talk to him (like my mother and sister who were trying to protect me) because his contract is with me, the bride. As I tried to get him to verbally agree that he would get my the dress, he just shouted over me until I finally just screamed back at him, and, furious and shaking, told him his error was wasting my entire trip back to PA to get this dress and try it on. He didn't even listen, he finally was just screaming at me so loudly and so stubbornly, I hung up on him. I have never been treated so callously and offensively by someone whose SERVICES I PAID FOR.



When I emailed him my address and a transcript of what we "discussed" (I'm not sure how much of a discussion it could be with him yelling over my voice) he wrote back to say that he refused to reimburse me to ship the dress from LA to Rochester, like he had told my sister. After consulting with a lawyer, I decided to drop it, because this man is SICK. There is NO WAY to talk with him.



At this point, I'd like to never think about William Titze and Bridaltown ever again, but I absolutely HATE THE THOUGHT OF ANY OTHER BRIDE GIVING THIS MAN ANY OF HER MONEY.

I had made an appointment 3 weeks in advance and after reading the reviews I called to cancel. Thankfully I was talked out of it by an employee and went in after all.

When you pull up your 1st impression is cheesy, but once your inside the selection is unbeatable. We worked with a women named Jackie, that was so sweet and helpful and her pick for me was the one. I loved the personal service and wanted to scream out "yes to the dress".

I was given the option to not pay the dress in full, but for the extra 10% discount I paid it off. I felt NO pressure to go home with the dress that day. I hope that everything goes as smooth as the dress selection.

THE WORST STORE IN THE WORLD, WOULD NEVER RECOMMEND IN A MILLION YEARS. MY SISTER HAD GONE TO BRIDALTOWN AND GOTTEN THE RUN AROUND SO MANY TIMES, THE DRESS FIRST OFF NEVER SHOWED UP AND WHEN THE WEEK BEFORE THE WEDDING THE DRESS DID ARRIVE IT WAS THE WRONG SIZE. MY SISTER AND I DEMANDED OUR MONEY BACK AND THE OWNER FINALLY AFTER AN HOUR OF US WAITING FINALLY CAME UP AND STARTED TO SCREAM AT US AND TOLD MY SISTER THE DRESS WAS ORDERED IN THE RIGHT SIZE BUT SHE HAS GAINED TO MUCH WEIGHT TO EVEN FIT IN THIS DRESS THAT SHE WAS FAT AND UNPROPORTIONED AND SHOULD BUY A GOWN IN PLUS SIZES. MY SISTER FYI IS A SIZE 10 IN WHICH YES YOU HAVE TO USUALLY GET A SIZE 12 WHICH IS WHAT WAS ORDERED, THE DRESS THAT CAME IN WAS A SIZE TWO, BUT WE WERE TOLD WE LIED.



THANKFULLY WE CAME TO DAVID'S BRIDAL AND THEY WERE SO ACCOMODATING TO US AND OUR NEEDS, BUT I WILL SAY THIS MUCH EVER SINCE THOSE COMMENTS HAVE PASSED MY SISTERS EARS, MY SISTER IS EXTREMELY SELF CONCIOUS, HAS LOW SELF-ESTEEM AND HER HUSBAND AND OUR FAMILY HAVE TO WATCH HER SHOPPING HABITS B/C SHE HAS TRIED NUMEROUS DIET PILLS AND DETOX PLANS.



LADIES PLEASE DO NOT PUT YOURSELF THROUGH THIS STORE, IT WILL BE THE WORST DECISION YOU EVER MAKE.

First off everyone, before you go here read these reviews because the reviews you are reading are nothing but the truth. They take your money and after that the dresses are delayed or they never show up. The management is horrible and all you get told after you invest hundreds to thousands of dollars NO REFUND, Why do we pay for something we never get. This place needs to go out of business. I have spoken to the Owner Mr. Bittner who is extremely bitter and the co owner is un cooth and lacks kindess and tack. What about customer service here? All I get are sales girls who don't know anything and are probably pushed to make a sale. The place smells horrible and major bugs.

My name is SR and I wanted to just say to you guys don't believe all the bad press Bridaltown gets. IF you want quality service check out Sandy, Catherine and Linda a star quality team.

IF YOU WANT QUALITY SATISFACTION AT THIS STORE I HIGHLY RECOMMEND WORKING WITH GAIL, SANDY OR PHILLIS. THESE THREE KNOW THERE STUFF AND IF YOU WORK WITH THEM I GUARANTEE THINGS WILL NOT GO AS BADLY AS YOU LADIES WRITE.

I guess some people just had some bad experiences, but I worked with Gail who was a total sweetheart and very informative about all the dresses and very professional to work with. She sold me my bridal gown and bridesmaid dresses and everything went smoothly.



I would recommend working with Gail over most of the associates because she knows her stuff and is extremely warm and caring woman.



Thank you Gail for everything.

I bought my wedding dress here. They had a huge selection but the sales people were very rude. They mailed me a coupon for a free tux and then when I came to get it they wouldn't even talk to me. When the dress finally came I had it altered there and it looked horrible. Trying to talk to a manager is impossible. If you need more details there are plenty of write ups about it on ripoff.com.