Electra-Sound is your TV repair solution! We serve customers throughout Cleveland area with reliable and affordable TV repair services. Our repair technicians are trained and certified, averaging more than 10 years of valuable experience. Whether you need plasma, DLP or LCD repair, we have you covered. Call Electra-Sound at (888) 868-8942 today for more information, and be sure to ask about our warranty! We started as a one-man operation in 1968 and have since grown into one of the largest and most trusted tv repair facilities in the United States. We're proud to be recognized as an elite authorized repair center by most major manufacturers. Most importantly, we accept all extended warranty plans for TV repair & equipment. If you need DLP projection, plasma or LCD repair, trust our technicians to do the job right. Call us at (888) 868-8942 today. A+ Rating with the Better Business Bureau * Certified Service Center (National Electronics Service Dealers Association) * Technicians are Certified by the international society of certified electronic technicians and/or Original Equipment Manufacturer Electronic Industries Association * Consumer Electronics Manufacturers Association * North American Retail Dealers Association * American Society for Quality.
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Provided by YP.com

Giving this company a 1 out of 5 stars is honestly giving them too much credit. Not only is the customer service lacking, the technician that came to assess our television was rude and obviously did not want to be working. It took two weeks to schedule an appointment because the original number we had given them when we got our warranty (from HHGregg) had been shut down and although we gave them an updated phone number to call they did not do so. We had to call back, only to find that instead of doing a little leg work they were incompetent and did not see that the number had been updated.

When the technician arrived, he did arrive within the time frame they had told us (8 am - 12 pm) but the technician was rude and basically ran out when he was finished. He looked at the TV for all of 10 minutes and did not explain to us what exactly was wrong, what the company was going to do, when they were going to order the part, explain the bill (fortunately the part is covered by our warranty) or when we should expect that they will be coming back.

After a week of not hearing anything back from the company about the status of our repair, we had to call and find out that they did in face order the part and it would take 5-7 days to arrive. After waiting until when we expected the part to come in, we called back again because once again we did not hear anything from the company. We find that in fact it is not 5-7 days, but 10 days until we should expect the part to be in. They did not call us back by the 10 days so we waited a day to call and found out, not from this company, but from another adequate company that the supplier of the part will get the part in the next day and we should expect the part to come in soon.

The fact that I had called Electra-Sound first then whom directed me to the second company was so lazy to try and figure out what was going on is insulting. Having other people do work that you can do yourself is embarassing as a company and as individuals working to provide a service to others that pay for it.

If I had a choice, I would definitely not be using this company because it is obvious that I am not the only one that experiences the bad customer service. If you choose this company, be warned since it isn't worth it.



Provided by YP.com
This place sucks

I went here once and was treated crappy

claimed iconBusiness Response09/03/2010

I sincerely apologize if your experience here at Electra-Sound was anything other than positive. We take customer service very seriously and we always appreciate the feedback. The description of your experience is somewhat vague, so I’m not sure how to begin addressing the issue. Please feel free to contact us, or fill out a customer satisfaction survey on our website to provide us with more detail. Thank you.

This listing has been claimed by a business representative.

More Business Info

We Believe that Customer Satisfaction has to be the focus of everything we do.

Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Phone: 216-433-9600

CRT Based Direct View Television * CRT Based Rear Screen Projection * Plasma * Projection DLP * Projection LCD * LCD Flat Panel * Front Projectors * TV/DVD/VCR Combos * All High- Definition and Digital Televisions * Imaging Equipment for the Visually impaired * Commercial Overhead Systems * Talented Technical Staff with over 10 years of Electronics Repair Experience * Designated by Many Consumer Electronic Manufacturers as an "Elite" Authorized Service Facility * Fast In-Home Repair Work Reliable Warranty (See "Our Warranty" Tab) * Authorized Service For Every Major Brand(See "Services and Brands" Tab) * One of the Largest Authorized Service Centers In The United States * Accepting All Extended Warranty Plans for Televisions and Television Equipment
Payment method
visa, master card, discover
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