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08/02/2016Provided by YP.com
Wow, guess I'm not going back and not the only one!! Disrespectful of your time kinda service, and next time someone comes in for a fuel pump don't send them down the road for spark plugs, I need the fuel pump!!!
04/01/2016Provided by YP.com
Last fall I had my lawn mower serviced paid over $200 and had more issues with my mower than I did before I took it to get serviced. I took it back to get it fixed right the lady at the front desk give me a lecture and pretty much yelled me, really rude and unprofessional. Told me that if I needed to bring it back up I was going to be charged the $42 service fee and I'd have to be placed on a waiting list. After 4 weeks in the shop, I decided to call to see what was going on and they said it had been ready for 2 weeks. When I asked ask why I wasn't contacted she got nasty and hung up. After I picked it up and took it home I went to cut grass and the carburetor started spitting gas out everywhere. After 6 weeks of having to borrow my neighbor's lawn mower. I didn't want to have to use their mower another two, three, four weeks so I just went bought a new one. Worst experience! I don't know how they stay in business I would not recommend this place to my worst enemy!
03/13/2015Provided by YP.com
Can't give any star. What an awful, horrid abusive business and staff. And I did not even get to the stage where I left my mower. Started from the time the old guy let a friend cut in front of me after a long wait and then gave me schit and ended with the owner giving me schit while I said the hell with it and tossed my mower in my pickup. Nightmare to deal with. Don't go there...be warned. Read others as well.
09/26/2014Provided by YP.com
Worst customer service ever! Told them i will be taking my business elsewhere! Looks like everyone else below agrees.
06/17/2013Provided by YP.com
I took my lawnmower for tune up and oil change. I was told the cost is $39.99 + parts. I asked what you do and I was told they change the spark plug, filter and change oil and sharp the blade.
After 2-3 days we received the call and were told we need new blade, and told them to go a head with it. But we received another call and were told that it was mistake, the blade is good and will be sharpen. We were told we need wheel but they do not have wheel so we can pick up the mover and there is no extra charge.
When I went to pick up the mover there was extra charge for spark plug and filter. I told the spark plug and filter was part of the tune up, but regardless I had to pay for it. The additional cast was $24.
I would not recommend this to anyone. If U take UR mover for service please find out the total cost before give it to them.
05/21/2012Provided by Citysearch
I take my mower in there every february for a ""tune-up"" to get it ready for the season. They are supposed to change the oil, sharpen blades, make sure it starts easily, etc. 6 mows into the season on less than 1/2 acre, I can't pull my cord to start the mower. First they tell me since I had work done on it recently, there will be no charge for diagnosis. Then they call back and say it will be $39.00 to diagnosis and no guarantee that they can fix it. Ten days later they call back and say the mower is done. When I asked what was wrong they said it was low on oil. To me it sounds like $39 to diagnosis they didn't properly fill the oil after my so called oil change. No way it could have burnt thru the oil in that time as little as I used it since their ""tune-up"". Will not be going back!!!
05/09/2012Provided by Citysearch
what a crook. i took my mower in for an estimate to get it running again after the starter cord broke. they quoted me $90, citing how it was going to need a whole new starter assembly and the part alone cost $65. i thought that didn't sound right so i got on youtube, watched a 2 minute video showing how to replace the rope. i bought the new rope for $4.95 and replaced it myself with absolutely zero expertise. they said they couldn't simply replace the rope when i asked why it needed a whole new assembly, something about being bound up...blah blah blah. they couldn't really give me a good reason. it took me only 10 minutes to do and i found they had not even opened the top of the mower, because the caked on dirt was covering the bolts. i hate this place. i had to call them back to get the estimate and i had to call back after being put on hold over 15 minutes. i was the only person in the store when i picked it up and it took them 20 minutes just to check me out. lame.
04/23/2012Provided by Citysearch
I have bought from white oak Lawn mower for many years, and have regretted doing so, I bought two Echo chain saws CS 341. The first saw lasted till the warranty ran out, the second CS 341 started to give me problems, and returned it to them under the 5 year warranty, I was told that I had to pay them $30 00 for them to even look at the saw, and the owner said the warranty did not cover parts, DUH This is a Echo warranty, don't think so. Needless to say I will never buy from this Echo dealer again
04/19/2012Provided by Citysearch
Hated to give this joint one star! Unfortunately I had no choice, unlike you do before taking any of your lawn equipment to this so called mower repair shop! If you want to deal with a snarky, bitter, down talking owner then this is the shop for you...otherwise steer clear.
Quoted price of $140 to fix a pull cord ..this guy must be smokin the grass he is cleaning from underneath the mowers! I fixed the cord plus installed a new spark plug for $12.
Please don't shop here! You've been warned stay away from Bend Over's Mower store on Blue Rock.
02/25/2012Provided by YP.com
Took my mower in for the Service Special, When I got my mower back it looked brand new, they cleaned it and replaced a few things that I had no clue were under the manufactor warranty still. I didn't even purchase the mower from them. To get that sorta of service these days is hard to find. The next mower I purchase I will consider them first the prices on the new mowers were the same as what I paid at the Depot. I will definalty be back.
02/23/2012Provided by Citysearch
Been going to this shop for years the best price in town. Two years ago I had a friend that was having his daughters graduation party his riding mower broke just days before the party, I recommened he take it to them. They were extremley busy but were able to get him in within a days time totally understood his situation. They even had one of their drivers go across town to get a part needed for his repair so they could finish that day for him. I didn't learn until recently that the ""Older Man"" has been there for 35 plus years. Being a veteran and learning he himself is veitnam vet I will continue to do my business with them. With anything I take in for repair whether its my lawnmower my car ect I always ask questions about the price of service costs before I drop off so I know what to expect. Just like when I buy parts for random things at the house I ask what the return policy is before I purchase. I have always been greeted with a smile at times even with a laugh.
08/01/2011Provided by Citysearch
Last year I wrote the review below, and gave these guys 1 star. When the place I'd been taking my mower to instead closed, I decided to give White Oak another try. I believe they've taken these comments to heart and are making an effort to improve their customer service.
A couple years ago I was drawn in by an outdoor sign advertising a special on spring lawnmower service for $39.95. When I came to pick up my serviced mower, I got a bill for $65. When I mentioned the discrepancy to the guy behind the counter (the older gentleman other reviewers have mentioned), he got pissy, said the price was for labor only, and then added, as if I should have already known this when I walked into his shop for THE FIRST TIME, ""been doing it like this for years."" I said he should add a note to his sign that said ""labor only"" and he just looked at me coldly. I said every other lawnmower service I'd ever heard of included the oil, filter, and spark plugs in the advertised cost, and then I walked out. Won't be walking back in, either.
02/28/2011Provided by Citysearch
I am not one to write reviews on anything but I was fuming after my last conversation with this company.
We have dealt with this company several times and each time the customer service has been horrible...You would think with the economy the way it is , a business would go a little out of their way to help...NOPE, not this company!!!
12/17/2010Provided by Citysearch
Went to this place to get parts for an MTD snowblower. Bought 2 shear bolts, they charged me 5.95 for each bolt. I found out from another service shop that they charged 2.25 per bolt. I tried to return them, but they do not give refunds on parts even though never been used. My suggestion is pull up the mfg of your product online and call around town. They also quoted me some parts and they were alot more expensive through them.
08/28/2010Provided by Citysearch
Arrogant and inattentive.
What is it with these people? No phone coverage, their phone goes to an announcement , no voice mail. You have to badger them for follow up for an estimate after dropping off a mower or even when they pick it up. Estimates are vague. Actual work is mediocere at best. Counter service from the old guy is downright hostile. My father bought his mower fom them and wanted them to service it. After the third belt replacement at $242. ... I'm done. I'll gladly pay more elsewhere to not have to deal with these jerks. Life's too short.
04/15/2010Provided by Citysearch
We are on the third try now to get them to fix our mower so it will start. After the first try, they basically made me feel like I would have been able to start it if I wasn't a dumb girl. (No, they didn't actually say that, but it was implied.) After we took it home that time, my husband also unsuccessfully tried to start it. We have returned it again. Now that I've read the other reviews I'm a little concerned about when we might get it back!
I also tried to call the several times during their business hours and no one answered and you can't leave a message.
02/22/2010Provided by Citysearch
I brought my mower in last year while it was blowing smoke and overheating. They convinced me that it needed a tune up and oil change. $60 later I brought it home the next week and had the same problem with the mower. Feeling taken advantage of I took it back and they were more than willing to look at it again. Another week and a few phone calls later they were able to tell me that the engine was shot. I fought to get my $60 for the tune up back based on a poor diagnosis from the get go, but they pretty much threw me out. So they got my $60 and I ended up with nothing but a chip on my shoulder. Don't go here!
12/28/2009Provided by Citysearch
I agree that the communication is bad here, and the attitude is chippy at best by anyone other the lady at the desk. However, that being so, my jobs have always been completed in less time than they promised, and for the quoted price or less. If their repairs do not work, which has only happened once in twenty years, they immediately corrected it in one day.
06/01/2009Provided by Citysearch
Long lead times on even looking at your mower and overall poor customer service make this a business I would never use again. I ended up picking my mower up because it hadn't even been looked at in 7 working days and they couldn't tell me when it MIGHT be looked at.
Additionally, it is extremely hard to get a hold of anyone there. The phone goes unanswered to a recorded message and there is no way to leave a message. Once, I called before business hours, and the person who answered refused to answer any questions--just told me to call back during business hours. When I did, I had to call for half an hour before anyone answered the phone.
The staff does not seem knowledgeable about the individual jobs in queue (when things will be finished or even looked at) or about the technical questions I had (does my mower have a mulching blade on it or not?).
More Business Info
- Regular Hours
HOURS CHANGE BY SEASON, CLOSED ON SUNDAY
- Lawn Mower Repair
- Lawn Boy, Toro
- Payment method
- all major credit cards
- White Oak
White Oak Mower Sales & SVC
White Oak Lawn Mower
- Lawn Mowers, Lawn Mowers-Sharpening & Repairing
- Other Information
Services: Lawn Mower Repair