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10/25/2018Provided by YP.com
Tony Mirizzi is polite and extremely knowledgeable about his craftsmanship. I recommend his service to anyone looking for straight forward advice and thorough attention to details. No aspect of our transaction was left unexplained or misunderstood.
02/09/2015Provided by YPmobile
Absolutely wonderful job. Great guys..polite friendly...tidy...informative. Will always use this company.
11/04/2012Provided by YP.com
Keith F was very friendly and made it easy for me to understand what services were needed and why. I would definitely recommend him & Thompson to a friend or relative. Great service!
06/22/2012Provided by Citysearch
Here is my 72 year old Mother that lives alone, experience with Thompson. She called them and told them she believed her AC unit was not cooling and later that day they sent out a serviceman. My mother said he was on time and very polite. The service man replaced a dual capacitor including parts and labor for $371.00 plus an electrical contacter including parts and labor for $371.00. Total for replacing the two parts was $742.00.He was at her residents for less than two hours. I have the old parts and can easily find them online for $25.00 each making the two parts worth around $50.00.
These parts are located inches from each other and are mounted with two screws and only have a few wires to terminate. I understand that companies markup parts, so let’s say they markup the two parts 100% which I would think would be on the higher end. Now the $50.00 in parts is now $100.00 in parts for company profit. They also have a $69.00 service charge. Here is how the Standard Rate reads on the service ticket. $69.00 Evaluation Fee + $371.00 parts and labor for contactor + $371.00 parts and labor for capacitor = $811.00.
If I subtract the $100.00 for the parts comes to $711.00.Then divide that $711.00 by the two hours the service man was at the house, Thompson charged her $355.50 PER HOUR. He actually worked on those two parts less than two hours because they also sold her a “Thompson Club Membership” they also performed a cleaning and inspection for an additional $89.00. She ended up paying them $900.00 for the service call. After this being said, it’s interesting to subtract the possible $100 in parts from the $900 in charges, which obviously gives you $800. Divide the $800 by the two hours of labor and Thompson rate is $400 PER HOUR. Who in this world earns an hourly wage of $400 an hour?
This “Club Membership” includes things such as a Whole House Plumbing and Tune Up that includes Faucet Aerators and Dye Tablets. I guess they check the faucet aerators for mineral deposits and then tell 72 year old widow how important it is to resolve the newly found problem. I hope they would give a “club member” a break and only charge her the $355.00 per hour rate to clean this.
The next day I stopped into Thompson World Headquarters on N. Commence Ave in Cincinnati, Ohio. The Service Manager I needed to talk to that day was not in the office at this time. I was able to express my concerns with a very nice and professional employee. She told me that hourly rates are set on national averages and I would be contacted by someone tomorrow regarding my concerns. I was indeed contacted the next day and ask what my concerns were. I asked for a refund for “Thompson Club Membership” and was informed they return the $89.00 as soon as possible. That leaves the total charges for this service call at $811.00 charging around $355 per hour. Thompson offered no more information or explanation of their charges.
I refuse to beg and grovel for some type of a refund even though I feel that they took advantage of my elderly mother. My mother agreed and signed for the charges and she will pay them- Thompson offered no restitution, so I can only assume Thompson stands behind their rates and service charges. As you can probably guess her AC unit stopped working doing a summer hot streak when going without AC is difficult for anyone at any age.
06/16/2012Provided by Citysearch
Kyle L was very polite and informative of what he was doing. He explained to me what he fixed and what probably caused the problem. Called for service and he came on the same day.
06/10/2012Provided by Citysearch
We called Thompson late on a Saturday afternoon to service our broken air conditioning unit and the dispatched team was friendly. They sent out a service guy the next morning. Thanks!
06/09/2012Provided by Citysearch
Water Heater Evaluation
Justin was very thorough and professional in presenting all of the options from which we have to choose in replacing our 22-year-old water heater. The water heater continues to work OK, and so we wanted a low-pressure professional evaluation so that we can weigh our options prior to the replacement becoming an emergency. Justin provided just such an evaluation. Thanks, Justin and Thomson!
05/10/2012Provided by Citysearch
This was our first time using Thompson Plumbing Heating & Cooling and now understand why I see so many signs in our neighborhood.
The Heating & Air Technician Hubie was awesome. Not only was he on time, polite and pofessional, he took the time to explain and show me problems he had uncovered with our system. He didn't talk over my head and explained his findings in a language I could understand.
It's not every day you get to give feedback on service in a good way therefore I wanted to give props to Hubie for providing outstanding service.
thompson heating&colling the best for all your heating and cooling .stan p was my service person ans he was freindly also took care of cooling needs.i wuold recommand thompson everytime.
I have used Thompson for about 12 years now and am never dissapointed. They are always on time and go over everything in detail to allow you to make an informed decision as to if it is in your best interest to repair or replace. They automatically call me twice a year (once for heating and once for my a/c) so that I can stay ahead of any problems. I am so impressed with their service they have become my plumbers as well. Good pricing, professional and on time, it's hard to argue with that!
05/08/2012Provided by Citysearch
Jake N. was very helpful and professional. He provided outstanding service and helped us understand what was going on with our AC. He didn't try to upsell us on things we didn't need. We are very pleased with his work. We highly recommend Jake and Thompson to everyone.
05/06/2012Provided by Citysearch
Nick came to do the yearly maintenance on our A/C. He came on time and did a good job and didn't try to sell me lots of extra things.
I've actually had to use Thompson several times in the past few months for different issues and a I have been very pleased.
05/04/2012Provided by Citysearch
Justin C. came to fix several things - two toilets, some sinks, etc. He was prompt and cleaned up quickly. The only reason I am not giving 5 stars is because it was a very expensive job! Obviously that's not Justin's fault and it's probably comparable to other plumbers in the area. Thanks Thompson!
All of Thompson's employees are extremely polite, professional, personable, promt, knowledgible and helpful. They come out twice a year for routine maintenance and upkeep of our furnace and air conditioner and once a year for plumbing. We have never had any problems with them. They are great to work with. Side note they also are very big supporters and contributers to are veterans. We will happily continue to use them and would recommend them to anyone.
Always professional, timely, and knowledgible from my first stressed phone call to when they fix the problem !! I have used them in the past and will continue to use them.
04/16/2012Provided by Citysearch
We have contracted with Thompsons for the maintenance and upkeep of our furnace and air conditioner. They are extremely professional, prompt and efficient when scheduling and providing their services. Great explanations of all recommended servicings and very competitive pricing for the services. Highly recommend this company!
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