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Kell123
Kell123

05/07/2012

Provided by Citysearch
Agree with ""Worst Service""/""Terrible Experience"" posts below

I should have taken those below posts at their word. In my opinion, this facility presents a staff with little education and no heart for the animals. My pup was bitten there, got sick with a cough, and came home with behavioral problems. I contacted management to help with the issues, to no avail. We switched to a new facility, and all is well. While Red Dog is in a great location, thats about it. Be very careful if you consider taking your dog here.

annes845
annes845

03/15/2012

Provided by Citysearch
Great day care

We've taken our 2 year-old small dog once a week for day care for 1 and 1/2 years. Fantastic place. They know him when we walk in and he is SO excited to go! As soon as we turn down the street he starts whining to get there! He loves it and we enjoy watching him on the webcam and he comes home tired. :)

veronica crump
veronica crump

02/27/2011

Provided by Citysearch
worst costumer service

I was looking for a dog boarding facility to care for my 4 dogs. First when I called for a tour they told me to come in, and said I could not bring my dog. I wanted one of my dogs to get a feel of the place. When I arrived the front desk person said she could not leave her desk and there was no one available to give the tour. I said that I was told I could come in today. Then she proceeded to get someone else and their replied was "" I don't have time"" That there discouraged me. If they do not have time for me, then they probably do not have time for the dogs. Finally, one lady was able to give me the tour ... she took me around the place and completed the tour in less than five minutes. I was rushed. She did not ask any questions about my dogs. I told her that one of my dogs would bark when she has to go out. She said that all of their dogs bark. I felt that they will let my dog urinate in her suit. Overall first impression , I would never take my dog to a place like that.. There was no TLC and the facility was almost empty for them to say they do not have time. What would happen if the facility was busy? I do not want to know.. poor dogs who stay there.

ms247365
ms247365

06/12/2010

Provided by Citysearch
Terrible Experience

The desk staff do not know their dog breeds, are not considerate of the dogs, or the owners. Found the staff to be the same.

They are definitely there to make money, my impression was they planted themselves conveniently located wtih adjacent affulent areas. The location, the idea, the facility, and services are a great business plan but without any education, care or heart, just to make money. I did not see any care, or love, for my dogs, or for the other dogs I saw during my visits there.

Superficial would be a good description overall.

whodey11
whodey11

01/20/2010

Provided by Citysearch
Quite a find

This place has just what I have been looking for, pet-loving staff and clean/safe boarding facility. I used to board with the breeder of my two pugs but they much prefer playing with other dogs and they love the pool. I did check on the 24 hour staffing when my two girls went for their first overnight stay and there was actually someone there at 1AM! Not sure what that other post was referring to though, the webcam in our room was still on and they were sound asleep. It is a bit pricier than other options I looked at but it is worth it...especially if you have multiple dogs or buy the prepaid daycare and pool passes.

TwoBuckChuck
TwoBuckChuck

09/30/2009

Provided by Citysearch
I'm Concerned

Workers at the front desk told me someone would be there all day and night. I have never kenneled my dog before and was concerned. I went by the kennel later in the evening and no one was there. Also, they unplugged the webcam showing someone there.

Gib 767
Gib 767

08/11/2009

Provided by Citysearch
Great Facility

My dogs (a 13 yr old Corgi and a Cavalier King Charles Spaneile, age 2) have been going to Red Dog since they opened. I am very excited to have such a great facility 5 minutes from my home in Hyde Park...but I would drive for the service I and my dogs get. The groomer, Angela, is wonderful. The front desk staff love my dogs and have gotten to know their personal quirks. They know the older Corgi does not like day care, so when they board, she gets to relax in the room while her ""sister"" goes to play. My dogs love the place and the people. It is a tad expensive, but you get what you pay for.

cincitycowboy
cincitycowboy

12/01/2008

Provided by Citysearch
Great dog hotel

Heard about this place from a friend and used it for the first time over thanksgiving. Overall it was a pleasant experience for me and my new terrier. The employees were great, very friendly and caring, theh place was clean and I will return. Only complaint is that they didnt have any more suites available when i booked and therefore was unable to view my puppy on a webcam. Just an FYI...book early for the holidays.

I do agree it wasn't that easy to find but it was worth the drive and I will return.

DogPro
DogPro

02/25/2008

Provided by Citysearch
Treats employees with disrespect

I would not recommend taking your dog here as the owners treat employees badly and with disrespect. I believe you treat animals the same way treat people. He is only out to make a buck and doesnt care. Its all show. This is the reason for all the high turnover. Also, I do not recommend anyone working in that environment. I know I sound disgruntled and I am but I want people to know.

S
sunflower37
sunflower37

02/23/2008

Provided by YP.com
writing reviews before a buisness is open.. ?

That's funny how these two reviews were written by "customers" before Red Dog was even open to the public, even for tours of the facility.. it's a tad suspicious when a buisness doesn't even open til late december. On every website there is at least 2 reviews about "someone" bringing their dogs to Red Dog and just raving about how great it is, when it wasn't even open. Nice job being descrete about posting reviews from fake "customers". Tisk Tisk. At least their open now and we can read real reviews hopefully.

Csully78
Csully78

02/16/2008

Provided by Citysearch
Friendly staff won us over

I am a new customer of RedDog after my husband and I were impressed by the staff and facility on our recent tour. The place is kinda hard to find at first and took us nearly 20 minutes from our home in Kenwood because all they had was a small temporary sign that we drove right past on our first visit. Once we got there we couldn't believe how detail oriented the manger/owner was in designing the building, everything from the pool to the 'old dog room' to the outdoor park makes it unique for Cincinnati. We like how they limit the number of dogs in daycare and they have outdoor grass or turf areas. This was one of the problems with the place we used to go called Petspot because it only has concrete outside and always has way too many dogs in the day-care room. The woman at RedDog that gave us a tour was great, and she made sure everything was taken care of on our dog's first visit. I cant believe i am saying this but it really is a ritz for dogs! They have a new sign now that makes it easier to find but we've just told our friends to look for the old oakley drive in.

I
ilovemypups2
ilovemypups2

12/13/2007

Provided by YP.com
Red Dog Pet Resort & Spa

This place is fantastic! It is such a relief to finally have found a place where my 2 pups can "vacation" when I travel. I know that they will be well-cared for while I'm gone. I cannot say enough about Sylvia, the manager. She has many years experience in caring for pets and knows how important mine are to me. I will not go anywhere else now that I have found Red Dog.

C
cincymom
cincymom

12/12/2007

Provided by YP.com
Excellent Staff at Red Dog Pet Resort & Spa

I do not usually board my dogs and I am not comfortable leaving them with just anybody. I recently discovered Red Dog Pet Resort & Spa in Cincinnati. The staff, especially Sylvia and Sherry, have been absolutely excellent! They are eminently qualified and have been so responsive to my needs! I cannot recommend Red Dog Pet Resort & Spa enough!

L
linjern
linjern

11/29/2007

Provided by YP.com
Outstanding Service

When I brought my pets down to Red Dog Pet Resort and Spa, I was so impressed. The staff was incredibly friendly to myself as well as my dogs and the facility itself is amazing. The kennels are the nicest ones I've ever seen and they have fancy suites with big comfy beds and flat screen tv's! I now have a place to bring my pets when I go out of town and know that they will be happy and in good hands.

More Business Info

BBB Rating
A+
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Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Services/Products
  • Day Care
  • Grooming
  • Lessons
Payment method
amex, cash, check, discover, master card, visa
Neighborhood
Madisonville
Other Emails

Categories
Pet Boarding & Kennels, Dog Training, Kennels, Pet Food, Pet Grooming, Pet Services, Pet Sitting & Exercising Services, Pet Stores, Pet Training
Other Information

Parking: Lot

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