02/18/2011Provided by Citysearch
I used to love going to Pump Salon until my recent (horrible) experience. Although it's easy to set an appointment, my last stylist was sooo disrespectful. I don't want to go into detail what I would say about her! She acted like she didn't want to be working, talked sarcastically, pulled my hair like I was mannequin, and most of all, didn't genuinely treat me well. I was nice and kind the entire time, but I finally told one of the employees, who listened, but didn't seem to ""care"". I have always loved Pump Salon, but due to my terrible experience, I won't do business with them again!!! They're going to lose returning customers, like me fast.
09/25/2010Provided by Citysearch
Most women can relate to this - you schedule an appointment at a salon a couple weeks in advance, get an email confirmation and a phone confirmation, then 1 hour before my appointment time, they call me (at 9am on a Saturday morning) to tell me that they ""won't be able to fit me in"" for my 10am appt...What?? No good explanation, just ""we are overloaded with the Pump event today""...ummmm? I've had this scheduled for a few weeks now...seriously?
If you have something important that you've scheduled a hair appointment for, MAKE SURE YOU DON'T SCHEDULE AT PUMP SALON. If you have a lot of time on your hands and are fine with last minute cancellations, then maybe Pump Salon is fine for you.
Just wanted to share so that hopefully I can save someone else from a bad experience...there are plenty of great salons in the area...don't choose this one if you can help it
03/13/2010Provided by Citysearch
I have been going to PUMP SALON since they opened. That should say something right there!! The color techniques they have used on me have been very successful. I am ALWAYS commented at work about my hair and everyone gives me such great comments on the color and cut. I have been very pleased with all the stylist. They are always very friendly, kind and considerate. The atmosphere is great and I definitely would recommend PUMP SALON for all ages and gender!! :)
03/12/2010Provided by Citysearch
I've been going to Pump just under a year. My college stylist left the industry, so I was searching for the right replacement for years. I'm the person who never knows what she wants when she goes in, so I need a stylist that is great at doing what looks and works best for my hair. Rachel is amazing! My highlights always look great and I even get compliments when they are grown out. She is so good at blending them with my natural color. I've been letting my hair grow for my wedding and Rachel is the first stylist I found that actually just 'nips' the ends. I never have to worry about her cutting too much off. Yesterday I had my wedding trial appointment and she did a great job. Just what I wanted! I can't wait for her to do my hair for my wedding.
I highly recommend Pump to everyone...they are awesome!
01/28/2010Provided by Citysearch
After reading the glowing reviews on citysearch, I decided to try Pump...big mistake. I went there for about a year and a half, tried both 'artistic directors' (i.e. the most expensive) and ended up with a hair disaster 6 months before my wedding. The hair cuts were decent, but the color was botched every time.
1) They ONLY want to do partial highlights because they get almost the same amount of money, but only have to do half the work (after a year of partial highlights, I was STILL getting recommended to to partials!).
2) My stylist never really listened to what I wanted my hair to look like. I asked several times to get a lighter shade of blonde, but got the SAME dull color every time.
3) At my last appointment at Pump (6 months prior to my wedding), my stylist messed up my highlights so badly there were giant chucks that were un-colored, including a huge part at the front of my bangs. When I pulled by hair into a pony tail, it didn't even look like I'd had it highlights. I had bleach spots and stripes all throughout my hair. I had to go back for her to ""fix"" it the next week, but ultimately went to another salon to get it fixed.
Obviously, when you pay so much for the service (>$200), you expect that you are getting hair & color experts, this just isn't the case at Pump anymore. All I can guess is that the stylists that made this salon great have all left since the glowing reviews posted here.
Don't loose hope though, try Kelly Whitaker at Salon Concepts if you are looking for great color and cuts at a VERY reasonable price.
01/19/2010Provided by Citysearch
While looking for a new place to get my hair cut, I tried Pump after reading all the glowing Citysearch recos. I have thick, wavy hair, and I just need someone that can cut it with a style in mind that doesn't look bushy and unkempt. The stylist to which I was assigned was not exactly interested in offering suggestions, but instead she kept asking, 'So, what do you want me to do?'
What I got looked no better when I left than when I came in. Plus, my stylist kept talking about how new she was to the salon and how much she hated Cincinnati. Ouch.
10/07/2009Provided by Citysearch
I've been a Pump customer since 2005 and I wouldn't go anywhere else to get my hair done! My stylist, Lisa, always achieves a perfect, natural color for me and my cuts are always outstanding. I love the free drinks and magazines as well as the assortment of products they sell. I live out of town but I don't let anyone but Lisa touch my hair!
09/09/2009Provided by Citysearch
Haircut with Robin. This is the worst hair cut I've ever had. I told her specifically I am getting my hair fixed as one side is cut into and thinner than the other. I showed her which side. When she was done I felt one was thinner than the other and pulled my hair forward to show her. She just walked away and said to call her if I had questions and continued on the computer. No thank you, no it looks great. Nothing. I had asked her to cut into the back more to make it piecy. She cut into the side that was already thinner. She admitted this when I came back. She said she cut into the wrong side because that was the side I was pIaying with more. I had asked her to cut into the back. Why wouldn't she look at my hair and feel it before cutting more into the wrong side? I sacrificed 2 inches of my length to fix it and left there in a worse situation. It is as if she wasn't paying any attention. She also cut the underneath of my length an 1 1/2 inches shorter than the top layer. This is bizarre. This looked really funny? I have not idea why. The piecy ends come into two strands pf two piece or four, leaving just lose hairs and making no impact. She admitted this when I came back. There are a lot of loose hairs she said. The layers are not blended or balanced. They are so random and just chopped up and one side is shorter and cut into than the other. When I went back to have it fixed she asked me to tell her what to do. I told her I can't see the back of my hair but wanted it blended and balanced on both sides. She kept insisting for to tell her what to do. She even laughed at one point as if there was something wrong with me. It was very unprofessional and insensitive since I had lost two inches of my length and came to her to fix. She admitted she cut my hair on the wrong side when I came back and then proceeded to tell me it looks balanced even though it wasn't. When you pull it up and one can see one side is thinner and shorter. The owners of Mitchell's and Pump must not care about their quality of service because everytime I step into one of their salons their hair dressers make monumental mistakes. Their charges are outrageous for the service they attempt to give. Robin charged me $53 as she was an Art Director.
06/24/2008Provided by Citysearch
I have been going to pump salon for years now and I can't think of a better place to get my hair cut. Nicki and Morgan are great at what they do. For a guy with very little style they always have my hair looking great. I would highly recommend this salon to anyone. I have also heard a lot of great things from girls who have visited the salon upon my recommedation.
06/19/2008Provided by Citysearch
Pump Salon was recommended to me by my boyfriend when I moved back to Cincinnati. I have been cut by and colored by Morgan. Each time I have walked away from my appointment fully satisfied in every aspect of my visit to Pump.
One of the most important things to be when it comes to my hair care is being sure i can trust my stylist. At Pump, that trust comes easily as Morgan has taken the time to talk to me about what hair styles might work best for me, how to achieve the look I desire, and how to maintain those looks in a daily basis. Everyone there is very knowledgeable, professional, friendly, and FUN! they take a strong interest in making you look and feel great!
From the moment you walk in you are greeted with helpful staff and waits are pretty much inexistent. The decor and music create a very fun and energetic atmosphere. I also find the prices to be very reasonable.
I've never walked away form a visit disliking or even doubting my hair style. I would recommend Pump to anyone looking for a great hair salon.
By far the best Salon that I have ever been to. I have been going there for almost 2 years now and will never switch. Great people and they are always upbeat and fun to be around. If you want a great atmosphere, great people and GREAT HAIR this is the place for you!!!!!!!!
I had an appt at 12:30 with Thaddeus and this was the first time I have ever gone to Pump. I was checked in, had a seat, and got a free drink. Flipped through about five or six pages in a mag and then Thad was ready. I was shampoo-ed by his asst. Then the magic began, I brought in a picture of the general Idea of what I wanted. And he started cutting and we talked which was nice, then I watched has my hair transformed into the picture. Then he asked ""what do I think?"" I wasn't sure about the sides, but he continued styling my hair until I was 100% sure. I LOVE THIS PLACE. I love my hair, and everything was Great!! I Highly recommend it. It is hip cool, and just making an appt gets me excited because I know I will look great walking out. True the best experience I have had at a salon. I have gone twice more and I still get wow-ed every time. A+ I don't normally write reviews, but this one I had to share. THANK YOU PUMP !!!!
I recently visited your salon and met one of the nicest stylist / women I have met in a while .She ,#1 gave me a great cut , which by the way, I thought I new what was best for me thank God I work in an office where the majority is female so I actually took her advice and now its great !!I really do look much younger and all my coworkers agree .Thank you Nicki you are the best stylist and person because of your advice and this great cut and style my confidence and looks are soaring.you are my official chair woman may you make many other guys confidence soar as high as our stocks on the market.
Client Forever P&G
I have been to several different salons and by far this was the best hair color/cut I've ever had. The salon is fun and vibrant thanks to the music and colorful atmosphere, while there is always fun conversation. Everyone I have experienced has been kind and eager to make you feel at ease. Prices are very reasonable for the kind of service and you receive. I would definitely recommend this to anyone! Male or female!
I've been going to Morgan at Pump Salon since 2002 and I absolutely love it! I've been to a couple other girls too, which were also really great. Even though I moved to Southern Cali 2 years ago, I still plan my visits to Cinci around getting my hair colored with her. The salon is funky and upbeat, and everyone is always super nice too. The price is very fair compared to the amazing talent they provide. Also, they sell all the Bumble & Bumble products you need, which are the best. I've been using B & B products exclusively since I started going there. Overall, I always look forward to going there, and I always LOVE the end result of having fabulous hair :)
06/05/2008Provided by YP.com
they are well priced for service you receive. the place is young and trendy and i felt comfortable. i've walked into some salons feeling out of place like i don't belong there. but the second i walked in the door i felt welcomed. from the receptionist all the way up to the stylist.
04/02/2008Provided by Citysearch
my first experience w/pump was awesome. kelli (designer) had cut my hair and she gave me the haircut i've wanted for YEARS but could never get from all the other salon's i've been to. cost me $30 for cut&style. would give it 5 stars, but my experience yesterday was awful. i made an appointment for 1pm for nicholena.. haircut is okay but in the middle of my haircut, i guess her food came and she started rushing. i asked her to thin out some of my hair but not the front.. and she left me with some layers in my bangs that are not even a inch from my hairline.. dried my hair for a few minutes (my hair was still half wet when i walked out) put some hairspray in and charged me for cut&style. ($40 for being a director)
02/13/2008Provided by Citysearch
If you are looking for ""trendy whats in now"" salon then Pump is the place for you. Most salons in this area are very quite and seem dead when you go in. But when you walk into Pump not only is the staff lively but the colors on the wall,and the music playing throughout are as well. They even have tvs around the salon that play fashion shows on them. Its unique and like nothing i've ever expirenced before. I've been to pump quite a few times now and i can say that i've never walked out with a bad cut or color. so if you're looking for a great place thats fun and stylists that are the best around then look no further PUMP is the place for you!
08/11/2007Provided by Citysearch
I""ve been to pump a few times and I really like it. They all seem to know what's in and won't let you leave with something that's out. They are always busy and seem to have fun. So if you want good hair and fun people go to pump. O' yeah---and they stay open till 9 so friday nights are cool to beat the rush!
07/13/2007Provided by Citysearch
....visit Pump. I've been a customer for over a year and can say with certainty that if you're looking for a great cut, a fun atmosphere and a professional staff, this is the salon to visit. Each visit has resulted in a great cut and color; I've never once left dissatisfied with the quality or style. The stylists are professional and are great at listening to your requests while offering suggestions and feedback. If you're looking for a new place to try, I highly recommend Pump. You'll leave quite happy with the results!
More Business Info
- Regular Hours
Mon - Sat: Sun:
- Extra Phones
Fax Number: 513-841-1106
- aveda, paul mitchell, sebastian
- Payment method
- Rookwood Commons
- Beauty Salons, Hair Removal, Hair Stylists, Hair Supplies & Accessories
- Other Information
Specialties: Extensions, Asian Hair, African-American Hair, Perms, Straight Perms, Curly Hair, Coloring, Kids' Hair
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
Price Range : Above Average
By Appointment Only: No