09/15/2010Provided by Citysearch
We have used the Lexington location for almost two years. The staff have nearly nixed our vacations 4 times through forgetting to log our reservations and losing medical docs. This wkend they lost a med doc that nearly ruined our trip. They wouldn't own up to it, I tried to argue the point, no go. I finally called the vet, confirmed I was right (staff didn't like that) had the vet talk to the staff girl, and said he'd fax them a copy. I had been there over 40 minutes. I was upset not knowing what was going to happen.
Today they called and banned me from that location. They said I had used swear words, made the staff afraid, one to the point of tears, and customers fearing for their safety. Really? The most I did was swear some, which I did out of fustration and literally not knowing what to do. And this the fourth time. I'd like to see that happen to someone and them NOT cuss. And furthermore, I did not cuss at anyone. Did not raise my voice. Did not rage. Did not make any threats. Did not give anyone any reason to be concerned about anything. When they called me and explained the reasons for the ban, I was so flabergasted that I could hardly reply. How do you defend against such wildly exaggerated absurd lies? These weren't even just exaggerations...they bordered on slander. I literally felt as though they were describing some manic criminal. Nothing I can do, though. They can make up anything they want and ban whoever they want. We made waves and we paid the price.
You may find this location fine. It is nice and we liked it. We were disappointed in the competence of the staff, but overall were ok with it, even the high price. We spent around $450-$600 ea mo.
05/14/2010Provided by Citysearch
We have used the Erlanger, Ky and Sharonville, OH locations and LOVE them both. Gus and Gabbie tell us they have a great time. J We will continue to be loyal customers.
05/13/2010Provided by Citysearch
I was new to the area and PetSuites was highly recommended to by several acquaintances. Our first stay was July 2009 I have two Shih Tzu that had never been boarded so PetSuites was our first experience and it was wonderful. I am very happy with your facility no matter when I go to PetSuites the place is always clean and well attended. The employees are so friendly, caring and helpful I have no ill feelings leaving my two babies in the care of PetSuites. Thank you for having such a great facility.
05/10/2010Provided by Citysearch
I have used the Dayton and Cincinnati PETsuites for doggie daycare. I have been very impressed with both facilities, and most especially the staffs at both locations. The people who answer the phone, the greeters and the dog handlers all exceeded my expectations. Your facilities make it possible for me to lave my dog for the day and not worry about her at all while I'm gone.
05/06/2010Provided by Citysearch
We LOVE PetSuites! We are very impressed with the staff's attentiveness and knowledge. We know that Comet will be well-cared for while we're away, with little stress for us and him. We couldn't be happier with the accommodations and have recommended your services to friends and neighbors!
05/04/2010Provided by Citysearch
My daughter and Son-in-law live in Burlington, KY. We go on a two week vacation with them each Nov. We live in Southwestern Oklahoma. We got Ollie last Jan. He is a rescue, a beautiful Whippet. My Husband is the only person I leave him with otherwise he goes with us and stays in a hotel with us.
My Son-in-law told us about PetSuites. He made reservations for the week we were to be on vacation. I was really nervous about leaving him. I went to see the facility and was so pleased. Everything was pristine clean! The staff was very professional and friendly.
Ollie had a condo reserved and had animal planet on his T.V. and did very well. He is so timid. I was impressed that when he would not eat they hand fed him. They changed his jammies each evening and made him feel as much at home as he could while away from us. I cannot say enough good things about your Pet Hotel! We will continue to bring Ollie sixteen hundred miles to stay with the best. I only wish we had Pet Suites where we live. Thank you to the staff who took such wonderful care of our sweet Ollie.
01/11/2008Provided by Citysearch
I have used PETSuite's facility quite often and am always pleased with the service and care they provide for my four-legged family members ( 2 dogs and 2 cats).
I think the review written by rinedog is completely off base. I go to the PETSuites in Sharonville which has several large fenced in grass areas and is a completely new building. And to my knowledge all of the PETSuites are new buildings. Also, my australian sheperd is very dog aggressive and has always been welcomed by their very friendly staff. The reason that I originally began using PETSuites was because my dog was turned away from another daycare/boarding facility that puts dogs together in group play sessions. I have toured several other facilities and have yet to find a place as clean and odor free as PETSuites. Their staff gives individualized playtimes and my pets have formed a strong bond with several staff members. I would highly recommend this facility.
01/05/2008Provided by Citysearch
I had a really bad experience with the manager of this facility after they told me that my dogs were not allowed back. Apparently one of them was too agressive even though both my dogs are 7 years old and should be in geriatric care! My dogs have never been bad or agressive and I don't think they know they what they are talking about and I will not return.
03/21/2006Provided by Citysearch
The people are super friendly and the kennel is extremely clean and comfortable. For just a few dollars more, you can put your pet in the ""penthouse"", with a bed and television. My dogs were very well taken care of and I could tell they really enjoyed themselves!