Lucy's Deli

Write a Review513-821-5900

CLOSED NOW - Opens at 10:00am

My mother and I went there to eat lunch.

A server came over to us and told us it was her first day working there.

We decided on what we wished to order. The server then ask us what 2 sides we would like. I ask, does it come with sides, she said yes. To make sure she asked the manager/owner to find out for sure. She came back and said yes that our items come with 2 sides. We ask what sides we could pick and we each made a selection. When it was time for the bill. We were charge for the sides. We would never have gotten the sides if we new they were extra.

The manager/owner was very rude and says she does not make mistakes and that I should have know the menu and it was my own fault even if her own employee checked with her to see if it was with the order. I asked why she was making me pay for her employee mistake. Again, no I am sorry or anything, just that I should have known how to read a menu.

If I had not asked, and the server had not checked then I would understand.

Never going back here, they are more concerned about misleading customers then customer service. A good manager or owner would have saw that a new employee made a mistake and ate the extras. But this owner does not care about customer service. Most of all it was the owners fault for telling the employee it was included. I should have refused to pay for the extras and called the police. My bill should have been between $14 and $15 for my mother and me, not $20. Most of all the owner was very rude.