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Ashley Y.
Ashley Y.

12/04/2015

Provided by YPmobile

I dropped my 300$ ARMANI glasses off the first week of OCTOBER!! I call. I went there and sign on door saying WONT RETURN UNTIL DEC. WTF.

Sheri A.
Sheri A.

09/03/2015

Provided by YP.com

This place has the worst hours I have ever seen! No weekends and only 2 day a week are they open until 5. Good luck with that.

jon.knotts.3
jon.knotts.3

05/01/2014

Provided by YPmobile
Agree, never there

Currently trying to get ahold of them. Ring ring ring! No ones home...

piper23
piper23

05/17/2011

Provided by Citysearch
The only reason I travel to the west side

I've never had a problem here. Unlike Walmart and Lenscrafters where they could never examine my eyes correctly (always wrong prescription and had to do over) and good grief eyemart express was the WORST. I really like it here :)

suzyob
suzyob

09/03/2010

Provided by Citysearch
THE WORST CUSTOMER SERVICE EVER!

The optician was fine, the glasses were fine, but how that front office guy, Tom, hasn't destroyed this business yet I'll never know. I called two weeks ago to report the glasses I'd purchased last year were lost. And based on last year's dealings with this guy I should have known not to bother anyway, but to just go straight to another optician's service, which I've done. As with earler, this guy seldom answers the phone, seldom returns your calls, and forget about a recorder on which to leave a message, as it is non existent. And their hours are so wacky that you can never know when to just drop by personally. The hours listed on their sign are never adhered to. When I was able to miraculously get through, I was told that my prescription had been lost but that the doc probably had a record on his laptop and I'd get a call back letting me know. Of course, no call back, and my calls to them for the last two weeks have been met with a phone ringing off the hook. Is this guy the doc's brother, perhaps, or some other kind of family member who the doc can't get rid of? If you want a long exercise in frustration, then deal with this business, but I wouldn't recommend it !!!

M
mess92
mess92

05/10/2010

Provided by YP.com
He is never there!!!!!

Unlike the reviewer anglebunny who gave a good review, I feel like he is never there. Most of the times i have went to Gutzwiller Optical to get glasses or get a repair done, i had to wait up to 30 mins, one time after an hour of waiting i gave up on the guy & left. after the time on his "will return" sign. Several times i had went to go to Gutzwiller Optical during when it is suppose to be open, shockingly, it is not! For me it's not just him never being there, it's also he has a very small selection to choose from. I would NOT recommend Gutzwiller Optical. Also at this time, i am looking for somewhere else to get new glasses. So if your thinking of going here to get glasses, be ready to wait 30 mins to an hour for him to even show up!!!!

anglebunny
anglebunny

09/30/2009

Provided by Citysearch
I like this doctor

This guy is really good with kids,friendly and very helpful.He makes you feel welcome and there is never a long wait when you go.

tburns123
tburns123

05/23/2009

Provided by Citysearch
this nut does horrible service

the guy is one of those jehova wittnesses. he is a real nutcase for sure, thinks hes going to live forever in paradice, just ur garden variety nut job that thinks his mission in life is to save the world. his optical store totally is the worst experience u will ever have. , save urself from any aggravation find another place to go, avoid him like the plague. at all cost, dont walk but run in other direction.

More Business Info

Hours
Regular Hours
Mon - Sun:
Neighborhood
Westwood
Category
Lenses