12/20/2016Provided by YP.com
Not only are the dresses overpriced, but the employee I enocuntered whose name was Iris was incredibly rude, snobby, judgemental, and unhelpful. The receptionist at the front desk, Courtney was very nice and set me up with a consultant to help me find the dress and help me try it on and even offered my sister and me a beverage. When Iris came out to help me, she asked me if I was buying today, and I said I would if I found the dress and if it was in my budget of less than 1,000 dollars. She showed me where the dresses were in my budget and left me to continue looking and told me to meet her at the front desk when I found one to try on. She left me for another help customer who was committed to buying today, who was with her mom and grandma, and whose budget was probably much higher than mine so she could make more commission off of the dress and never came back to help. She saw me standing around multiple times and didn't offer any assistance whatsoever. She didn't even acknowledge me. She didn't offer to help me try on any dresses and when I asked her to try a dress on, she said someone else would be with me. When I asked Courtney for some assistance on trying it on, she was confused why Iris wasn't helping me. In addition, the sample dresses were disgustingly dirty- not just deodorant marks or makeup marks, but there was black dirt even on the top of the dress around the breast area. The manager did call me to apologize and that was well appreciated, but no compensation was offered for my terrible experience. I will never set foot in that store again, and I will tell every single one of my friends never to set foot in that store. If you must go into that store, ask for Courtney.
05/07/2013Provided by YP.com
Rudest staff (including manager)!
Threatening the bride to put her dress on the rack, for being 1 week late picking it up, (The bride never received a call saying it was in, in the first place). The bridesmaid dresses didnt come in until the week before the wedding! There was no apologies or sympathy for the timing. Every call I made to check in on the dresses, I heard a different story.
VERY UNPROFESSIONAL & RUDE
12/14/2012Provided by YPmobile
If I could select zero stars I would...our dear friend & coworker's father died suddenly & the girls at work decided we would get something special for her.We decided to surprise her w/ an extra attachment her wedding dress. She had talked about getting it but never got a chance&then this tragedy happened.
Her best friend called this shop, the service she received was not only rude but appalling& hurtful. The sales lady who answered barely answered her questions and our friend to look up it up herself. Our effort was only to help or friend: Your treatment of our efforts was unacceptable. Perhaps you didn't know the story, but that's why you should be courteous to everyone: you never know what another person is going through & how your actions will affect them.
04/29/2012Provided by Citysearch
Sorry to hear that other brides had such a bad experience. I love B&F and was happy to recommend them. I went multiple times to look for a gown and each consultant was wonderful. I ended up getting 2 dresses (ceremony and reception) for the cost of 1 dress. They were wonderful about working with my budget. I always worked with the same consultant in the bridesmaids department who was so helpful and loved her. I was there so often (I'm hugely indecisive and a push over) that he expected me to show up. Once I took a break and didn't go for a few months and came back to find that she was gone, I was truly upset. I ended up going elsewhere for their dresses. Wonderful girls though. No complaints!
12/07/2011Provided by Citysearch
When I first went into the store, they appeared to know what they were doing and talking about, but little did I know that would all change in 2 months. I am from out of state so all my bridesmaid would need to have their dresses shipped to them. Well there check card machine was down which is very unprofessional so they wrote all my bridesmaid information down. They not only lost some of her information but charged her the wrong amount! When I figured this out 2 months later when the dressed arrived - not only did they NOT apologize for the inconvenience but they made her pay $7 more dollars for THIER MISTAKE! The bridesmaid department is so incompetent and unprofessional. I would never recommend them to a bride because it causes more of a headache for her!
11/21/2011Provided by Citysearch
I was anxious about going into Bridal & Formal because they have so many dresses that I thought it might be overwhelming. I was right. There were people milling around everywhere and no one greeted me. I had to grab my own clipboard and fill out my information. I was then told to pick out 7 dresses and put them on the rack to try on. The dresses are organized by designer, but they are stuffed in the racks so tightly that you can't even see what they look like. They are also in plastic garment bags which makes it nearly impossible to see how the detail of the dresses. After about 30 minutes, my name was called to try on dresses. I was taken into a large room with five other brides trying on dresses. If you're shy, this isn't the place for you. They were pretty busy, but the bridal consultant who helped me try on my dresses was very helpful. However, I felt like I was being rushed through the dresses, in and out of them so quickly that I had no time to think about whether or not I like them. She pulled several other dresses that she thought I might like, but most of them were not for me. Then, she left and another consultant started helping me. When she went to pull a few more dresses, we were left in the room for at least 15 minutes. She came back with dresses that I was not even interested in. After being left for that long, I was disinterested and ready to leave. I spent probably two hours there and only found one dress that I liked. Most of the sample dresses also looked like they'd been dragged through the mud. If you're on a budget and don't mind being rushed through dresses with five other brides, give this place a try. If you are looking for a more intimate experience with better customer service, look elsewhere.
08/13/2011Provided by Citysearch
Bridal and Formal is WONDERFUL!! The bridal consultants were very patient and helpful, giving tips on styles, prices, etc. I did not feel pressured into buying a dress, and I was able to take as long as I needed until I found the perfect dress (which I DID!). My consultant, Amy, was AMAZING! There was a GREAT selection of dresses (all price ranges and designers), and Amy always found dresses that were exactly what I was looking for! All the ladies in the store worked together, and I felt like I was getting special attention
05/05/2011Provided by YP.com
I have absolutely nothing positive to say about Bridal and Formal. At first I thought I had just one bad experience when I called to ask for a price on a bridesmaid's dress that I was interested in for my wedding. The sales associate was so rude that I thought it was a practical joke. She was not only rude but degrating. I have since had to purchase two bridesmaids dresses there and found that nothing has changed. At one point, I was standing at the counter ready to pick up a dress, and had to ask the sales associate to get up from the chair and help me (she was texting on her phone). One sales associate yelled across the room and literally said, "____, can you help this girl, I don't want to do it"
A family friend went there to pick up her maid of honor dress and they had ordered the wrong size. When the mother of the bride asked to re-order the dress the associates response was, "ma'm, I cannot help if your daughter has gained weight."
I am not exaggerating and never do I even write reviews for stores. Weddings and proms are supposed to be an enjoyable experience, and this place does nothing but infurriates it's customers. The owners should be ashamed. There are many, many bridal other stores in town that offer beautiful gowns and excellent service and good prices. Please give these other stores your business.
03/23/2011Provided by Citysearch
If you are anywhere near a plus size, DO NOT waste your time going here. I am an 18/20, and called in a few weeks prior to going to see if they had plus sizes, and the price ranges because I am on a budget. The man I spoke with was very polite and had great information for me. I finally visited yesterday, and it was one of the worst experiences I have EVER had in a store. Sure, the designers offer sizes up to 30, as long as you can try on a sample size 8 to do so. Now I understand that being plus size, there aren't always sizes available to try, but nothing was over a 12. But never fear, they will force you into it so the dress won't even lay properly and then use some very flattering orange construction clamps to attach it under your armpits. Then you are paraded in front of the showroom (with webcam access no less) and told to ""imagine"" the fit. I have worked hard to lose over 50 pounds before dress shopping, and all this place did was ruin every bit of confidence I've earned.
I was very upfront with my consultant about what I have looked at and tried on in the past, and gave her a clear idea of my budget. Once she figured out she couldn't force me into something I didn't want (after arguing with me and my MOH because she liked a dress on me that we didn't), her attitude changed and told me I could try on one more dress if I wanted to. (I had tried 3 on at this point.) She refused to write anything down for me. There was nothing advertising a sale, but she offered the dress I liked most at a ""deal"" for no reason. She made a comment to another bride's mother as I was leaving the room at one point! Thankfully that mom was nice enough to come up to me and compliment me on the styles that I chose and told me I knew what was looking good on me.
The message is clear here......you are fat and poor, I don't want to deal with you.
You know what? There are plenty of other places I've been to here in Columbus that carry the same things with better service.
01/29/2011Provided by Citysearch
Please read all reviews I wish we would have on this sight and others not a good place to do business very unprofessional unfriendly. When one of the bridesmaid went to pick up her dress they were very rude in telling her she owed 30 more dollars never called anyone to le them no just sprung it on her very rudely nasty and unprofessionaly manner. Did not apoligize nothing. That is also a breech of contract as her receipt said paid in full. They could have called the bride or some one to inform us of there mistake they had over 3 months, instead they waited till she came to pick it up, then was very mean and hateful I do not reccomend this place to know one, needless to say the dress was left there as they told her to return it,what ruthless thoughtless sales personnell they have they there. Please read all reviews more bad than good, in several web sites
09/08/2010Provided by Citysearch
I read a lot of negative reviews and was very nervous to go but I wanted to go anyway just to check it out. I was shocked at how great they were. I went on a Sunday morning when they opened and I got right it. My consultant was great and was willing to work with me because I had no idea what I wanted when I went to look. She was willing to spend lots of time with me and was able to pull together things that turned out to by my dress.
When I had second thoughts about my dress because we had to change our wedding I went back and first went to see about changing my dress but they were able to come up with a way to fix the dress I got so that it would now work for my new wedding.
My bridesmaids dresses are also from there and I have worked with both Amandas and they are wonderful. One of them knows me by name and has helped me so many times and deals with all the changes I made gladly.
I don't know why people had such bad experiences because they were amazing and I wish I was having multiple weddings so I could keep going back!
09/07/2010Provided by Citysearch
I had a bad experience with Bridal & Formal on Sunday afternoon 9/5/10. I brought my daughter and one of her friends to search for Homecoming dresses in Club Dress. When we walked in the door there were three workers present and not one welcomed us or asked what we needed. I had to interupt one of them to find out where to look for the dresses. Then she pointed us where to go and ask a sales person in that area where to find the dresses. The next sales clerk acted like it was a big inconvenience to show us where to go upstairs for the dresses. There were very limited selections of dresses in a size 6. We were on the 2nd floor alone with no one to help or answer questions. When we left, not one person acknowledged us. I would not recommend this place to anyone.
07/27/2010Provided by Citysearch
I had a good experience at Bridal and Formal. My consultant, Ashley, was very helpful and listened to my opinions. I explained to her the kind of dress I was looking for and she found several that were the exact type I wanted. She was patient and courteous as well, which made the experience pleasant. The dress I fell in love with was the least expensive of the ones I tried on, and Ashley did not pressure me to go with a more pricey one. When I asked how I could accentuate my waistline in the dress I decided on, she suggested adding a sash - which was a perfect choice and really made the dress ""me.""
The price I paid for the dress was comparable to what I would have paid elsewhere.
I will be having my dress shipped to me, as I do not live in the Cincinnati area. For brides who do live in the area, just be aware that Bridal and Formal does not do alterations - you will have to find a seamstress on your own, though they do have a list of recommendations. Luckily, shipping is only $65 and I did not have to pay state taxes, which wound up saving me over $100.
I have not had any customer service problems at this point. But, since I have not yet received my dress (it isn't due for a few more months), I will update my review when it comes in, as the ones I have read all noted problems with the ordering process and Bridal and Formal's handling of those issues. I am hopeful that they will come through, as my experience with the store thus far has been good.
03/09/2010Provided by Citysearch
Bridal and Formal needs to understand the basic business principles of CUSTOMER SERVICE. There is an apparent lack of it especially with any follow up activities that may be part of ordering your dress AND this is coming from a bridesmaid. Also there is an complete lack of sales staff knowledge when it comes to alternations and timelines to receive obtain your dress. You have to call multiple times in order to obtain a call back. It amazes me that they are actually in business still in this economy and should know that when individuals are buying luxury items there is a different presentation that must be brought across to the customer. It is a complete disappointment to me.
03/02/2010Provided by Citysearch
My main issue is that after spending a sizable amount of money on a dress here I found out they sold my information to every two-bit wedding business in the Ohio/Kentucky/Indiana area in spite of repeated assurances they would not. I called to question this multiple times and was told this was not something they did (clearly a lie, since I gave them an email address I used nowhere else and don't live in Cincinnati nor am I getting married there), and then was given assurances this would be fixed that day. I still get ten spam emails a day because of this. It speaks to how much they care about their customers.
01/18/2010Provided by Citysearch
If I could give 0 stars, I would. Before you decide on where to go for your wedding or formalwear purchases, please take the time to read this review of my experience with Cincinnati Bridal and Formal. My recommendation to anyone is GO SOMEWHERE ELSE! Yes, they have beautiful merchandise, which is displayed in a very inviting fashion. A new bride-to-be would be enticed to enter the store thinking that the buying experience here will be as magical as the merchandise they carry. However, in our experience this store was anything but magical. and the staff and management did not take responsibility for their careless mistakes. They did not display the integrity, trustworthiness and honesty I would expect from any institution I do business with, especially when making the most important purchase for a wedding day, the dress. For our purchase, Cincinnati Bridal and Formal exhibited neither honesty nor integrity, and it is my hunch that this is may be the way they do business in general. At Cincinnati Bridal and Formal, my daughter, who is educated and a successful business woman, tried on the dress of her dreams and proceeded to get measured by one of the sales associates. Based on the measurements taken, she was told that if she orders a petit size, which is three inches shorter, the dress will be the perfect length for her in 2-inch heels. She ordered the dress based on the instructions given by the staff at this store, and later bought her 2-inch shoes accordingly. The gown had intricate lace at the bottom of the dress and a gathered torso. When the gown arrived in Orlando for her destination Disney Fairytale Wedding, it was almost 4 INCHES TOO LONG with shoes! Because of the way the lace is at the bottom of the dress, we consulted the owner of a bridal shop here in Orlando on how to go about shortening the dress. She said that it might be possible to shorten the dress, but that it will take her many hours to do the work. Her initial quote was about $300, but she said it would most likely be much higher. HOWEVER, the issue here is Cincinnati and Formal and the lack of acceptable customer service I received. Having had trouble with the promised delivery date of the dress (it was supposed to get here by 12/28, during the time my daughter was in Orlando for the holidays but arrived January 7th instead), she booked a flight to Orlando to have the dress fitted. This was the first expense we had at the cost of the inefficiency of Cincinnati Bridal and Formal. Then we had the ordeal with the dress length. I decided to call the store manager, Tina, to let her know the problems we were having. Immediately, she was arrogant and on the defensive. After I explained our issue with Tina, she immediately belittled my account of our experience and said that the dress cannot be ordered at custom lengths and their staff informs the customers of this. As I said, my daughter WAS NOT told this, and she would be able to understand if she was told that the dress she ordered would have to be hemmed based on the measurements THEY took! Tina discredited my account of the incident, and basically said, TOO BAD! She did not accept a shred of responsibility, and told me it was what it was. When I told her I would be writing an online review, she did not seem concerned. I hope nobody else ever has to be treated and spoken to by Cincinnati Bridal and Formal in the condescending and arrogant manner my daughter and I wer
09/23/2009Provided by Citysearch
I would avoid this place at all costs, or at least make it your last stop on your search. You get a lovely impression when you first walk in and they show you around, but that is where it ends.
The store is set up with the most expensive gowns up front, and the affordable ones in the back, around a corner. You choose 5-6 to start with your consultant.
First, we were reprimanded for ""hanging our gowns too close to another consultants gowns"" on a gown-rack. After trying on several dresses and deciding that we wanted to keep looking, we were told that our consultant could look for us, but if we wanted to look we would have to ""get in line behind all the other brides."" She then proceeded to bring me several $5,000+ dresses when she knew my budget was well below that.
We were yelled at when my friend pulled out a pen to write down a designer name, and also told that we were not allowed to have our cell phones out. When our consultant left the room, another would hover around us as to ""keep an eye on us,"" and when I was discussing with my friend my thoughts on a particular dress, one of the consultants was obviously eavesdropping and quickly went over to my consultant to tell her what I had said. Our consultant said with every dress I liked that she could get a discount ""if I bought it today."" She also told me ""horror stories"" about how her brides would wait until the next morning to buy the dress and it would be gone. These ""scare tactics"" were used throughout my visit, with every dress I tried on.
Long story short- I went across the street and found a beautiful dress for $400 less at European Bridal and had a wonderful experience.
05/12/2009Provided by Citysearch
This place puts on a good show, but buyers beware. They may seem to care, but once you give them your money they could care less. It would be a much better idea to go into the store, find the perfect dress, get measured, and then order it through the manufacturer (cheaper AND you don't have an in between company ripping you off). BEWARE...what they WILL NOT tell you when you are buying a dress you are signing a binding contract with them and they will do little to NOTHING about any problems with your order after it has been placed. If they make any mistakes in measurements they will deny it and do not hold themselves responsible, but instead hold you responsible because they can---you signed off on taking the responsibility for any screw ups and are now stuck with a dress that doesn't fit among numerous other ordering problems that they will deny...and you will be stuck thousands deep with no dress you can wear before your wedding.
10/30/2008Provided by YP.com
They are not helpful if you have a large behind and a small budget!
09/16/2008Provided by YP.com
I went to Bridal and Formal when I was shopping for a gown. They required a $25 fee to "hold" up to 3 selections. I thought that would a good idea. I picked my 3 and paid my fee. When I went back to get the one I liked most, it had been discontinued. And the girl said they were supposed to have called me - however they did not - so I could not get that dress anymore. I asked for my $25 back. She started a big argument with me saying that there were still 2 dress I liked. Regardless, they did not perform as they said they would and I wanted my money back. This went on for 2 months. I talked to every person in that place. I called every day. Finally they gave me my money back. Needless to say, I purchased elsewhere. I do not recommend this place to anyone. IT is a zoo and the prices are not so great. You get warehouse treatment and you have to plow through hundreds of dresses that are packed in like sardines and the way some women act you would think they were free or something. I hated this place. I NEVER recommend them to ANYONE, well, except maybe my husbands ex-wife. -- ha!
More Business Info
- BBB Rating
- Regular Hours
Mon - Thu: Fri: Sat: Sun:
- Extra Phones
- Payment method
Bridal and Formal Outlet
- Other Emails
- Wedding Supplies & Services, Bridal Shops, Formal Wear Rental & Sales, Tuxedos, Women's Clothing
- Other Information
Bike Parking: No
Wheelchair Accessible: No
By Appointment Only: No