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12/01/2016Provided by YP.com
My experience started out normal enough - had trouble with the door sticking so I decided to contact A&E Door. I hear them all the time advertising so figured they were reputable. I explained in great detail what the problem was - the manager schedules a service call. On the way to my home the tech called me and I explained what the problem was as he very quickly told me exactly what the problem was. It was a very common problem with garage stores sticking to the paint as the hot sun bakes the door. Each time the door is opened they make a loud jerk and then the door works as usual. My problem with this entire experience is that the Manager, as well as several others copied on my email, failed to give me this quick and easy solution (rub some grease where the door meets the frame). It would have saved me from calling off work, and from the $100+ they charge for a consultation.
$100 for less than 5 minutes of their time is much more than any other profession I know of and seemed very high. That did not bother me though, what bothered me was that they scheduled an appointment knowing very well what my problem was...knowing it was a very easy solution, something that a child could have done.
This is was a very deceptive and unethical way of doing business. I would rather pay $200 to an honest worker/company for their knowledge than $100 to a deceitful company trying to nickel and dime me in every way possible.
I'm sure there must be better A&E locations, but around the Mason, OH-Warren County area, I would highly recommending going with a different company. if you know there's a huge problem, call A&E, but do not call them for a minor issue as they will gouge you.
Hope this review was helpful and can save someone else the hassle!
Oh, last but not least, I contacted the manager, he replied but then failed to reply after a month and a half of waiting. Very disrespectful considering how nice my email was. Do business with a company that wants it :)
05/22/2012Provided by Citysearch
I had a wonderful experience with AE Door & Window. We discovered that on Thursday night our garage door spring was broken with my husband's truck inside, could not manual lift garage door. On Friday morning I called AE Door & Window by reading reviews online and spoke to rep (whom was very helpful and knew exactly what she was doing) she set us up for an appt the same day. I asked if repairman could call 1/2 before she said sure. I have to say this is the best experience i have had in quite a while where everything went as planned and on schedule. The repairman called my husband at 11:23 to be exact and said I will be there at noon, which by the way our scheduled time frame was 12-2 so he was right on time. The repairman arrived my husband met him at our house and was very pleased, he said that guy knew his stuff, was very good and nice. I will recommend AE Door to all my friends and family! SERVICE WITH A SMILE FROM BEGINNING TO END!!!!! THANKS AE DOOR
05/17/2012Provided by Citysearch
We had a good experience with the purchase and installation of our garage doors. Salesman was very knowledgeable and courteous. We would recommend AE Door & Co. to the Tri-state residents.
05/12/2012Provided by Citysearch
We recently used A-E Door & Window for our new garage doors. The salesman was very helpful, and the repairman did a very complete job. We would definitely use A-E Door & Window again.
05/04/2012Provided by Citysearch
We have hired A-E Door & Window many times. This time they installed new garage doors. The salesperson was thorough and helpful. The repairman was friendly and did an excellent job. My house looks so much better with my new garage doors! I'm planning on installing all new indoor doors soon and will definitely use A-E.
04/23/2012Provided by Citysearch
Repairman arrived on time as scheduled. The installer was courteous and replaced the springs on my garage door that is about 17 years old. The price was reasonable and saved me from buying a new door. Thank you AE Doors.
04/11/2012Provided by Citysearch
I called several places for a new garage door opener and after checking the prices, and what they had to offer, I easily chose A-E Door & Window. I not only got the new opener, but the keyless entry pad, automatic light for less than the competitor's just new door opener. The installation was within 2 days, the installer was courteous, prompt and explained how to use everything very thoroughly. I would recommend A-E Doors to everyone! Good job!
04/10/2012Provided by Citysearch
Our garage door spring broke around 6pm. I called the phone number and by 9pm same day our garage door was working more smoothly. The service person was very courteous and allowed me to watch what he was doing.
I would recommend AE Door and Window Sales to everyone.
our garage doors were falling apart and the openers were not functioning properly.
Less than a week later, A&E had inspected and proposed new doors, installed them, and left the garage cleaned out(I did that) and everything that had been a problem with the garage had changed for the far better.
We couldn't be happier.
At 3PM, the torsion bar on my garage door broke. I called A&E Door because I had used them before. By 9:15 the next morning it was fixed. I was somewhat disappointed with the pricing because it was a fixed price, no itemized bill..
01/31/2012Provided by Citysearch
We were very happy with them. The technician was very thorough. They were on time and they performed everything very well. They had replaced both springs on the garage door. They did it in a timely fashion and were reasonably priced.
01/21/2012Provided by Citysearch
I called AE Door when my garage door needed repair and my experience with them was great. They worked around our schedules and made the repair the same day. I will recommend them to my friends when they need their service.
01/17/2012Provided by Citysearch
Salesman Mike was friendly and helpful, he let me tell him what I was looking for, then found a way to get me just what I needed, and at a great price too! He even threw in an extra or two that made me feel even better about the deal. When I had a misunderstanding about the order, he handled it professionally and settled all my issues promptly. It's nice to know that there still are some local businesses who care about their customers!
01/13/2012Provided by Citysearch
My wife and I wanted a warmer garage during the winter months, so an insulated door was recommended even though our garage faces to the west. We had the seals redone approximately 10 months after installation because when the sind blew, you could see outside on both sides of the door. I called AE Door again today because my garage is cold and once again you can feel a steady breeze coming in through the seals. I was told ""that's just the way it is"". We wasted our money on an ""insulated"" door that doesn't insulate. I wish we would have been told this up front. We could have saved money.
01/06/2012Provided by Citysearch
I am a repeat customer or A-E Door and Window. I live in Middletown, OH. Recently I had an emergency with my garage door. The cable system unraveled itself, which caused the door to come of its track. I called the folks at AE and a technician was on site within 2 hours of placing the service call.
The technician quickly resolved the problem. The price to remedy the issue was also very reasonable.
12/12/2011Provided by Citysearch
We needed a new garage door and were able to
find the match at AE Door and Window.
They installed it in a reasonable amount of time.
There is a hole in one of the panels, it was shipped that way they pointed it out, patched it and have ordered us a new panel. They will fix the panel as soon as the new one comes in.
We were pleased with their service
12/06/2011Provided by Citysearch
I was very happy with the excellent job ""Chuck"" did on my opener. They offered several choices in openers and I chose the Liftmaster. In spite of the non moveable items in the garage, Chuck completed the job quickly and expertly. He explained all the features of the opener and even provided a mail-in rebate coupon for me to use!
More Business Info
- BBB Rating
- Regular Hours
Mon - Fri: Sat:
- Extra Phones
Primary Phone: 937-432-1984
Primary Phone: 513-909-0103
Toll Free: 800-845-0493
- Garage Doors
- Clopay, LIFTMASTER, PROVIA, AERIS, IDA, liftmaster, patio
- Payment method
- mastercard, visa, discover, amex, all major credit cards
- Forest Park
A E Door And Window
A E Door Sales & Services
A-E Door & Window Sales
A-E Door & Window Sales & Service
A-E Door & Window Sales & Service, Inc.
- Other Emails
- Doors, Frames, & Accessories, Door Repair, Garage Doors & Openers, Storm Windows & Doors, Windows, Windows-Repair, Replacement & Installation
- Other Information
Wheelchair Accessible: Yes