05/20/2015Provided by YP.com
I had two experiences with 4WeHelp Movers, one very good, one very bad. Since I can't give 2.5 stars, I’m giving them 2 stars because my last experience was especially bad.
The first time that I used them I had such a great experience that I decided to use them again and requested an estimate for a move that my wife and I were making. Two days after receiving their estimate I called with a series of questions. I was told very politely that the questions would soon be answered by their long distance manager, Jon, who was in Texas. I called back the next day on Monday morning and reiterated my questions. They were: 1) Would the movers help us pack larger items? 2) Since I wanted them to pack some of our items, would they be doing this the previous day or the same day? 3) Since the move was on Monday and their website stated that there was a discount for moves on Monday, Tuesday, or Wednesday, would it be possible to get a discount? 4) What would happen if I had over or under-estimated the number of boxes? Jon began by telling me that even though my estimate from three days earlier had 80 boxes under the heading “3.1 (4WH packed),” he did not have time to pack them. I then asked him to re-price my estimate since I should not be paying for packing that he were not providing. He told me that my request that the price be adjusted for the boxes that he would no longer be packing and my request for a 10% discount that was on their website convinced him that 4WeHelp was not the right company for me and that they were not interested in my business.
I wasted time going through the entire estimation process and then was left to dry in a rude and unprofessional way. The management of 4WeHelp needs to appreciate that giving a customer an estimate and then, three days later, telling them that boxes marked “4WH packed” are in fact not 4WH packed is a problem. Telling them that the price won’t change as a result of this difference is another problem. And treating a customer who is asking for a correct estimate and for a 10% discount that is mentioned on their website as a problem-maker is bad service. I rarely write negative reviews like this, but figured that others should know about this.
11/02/2014Provided by YP.com
besides being an hour late, i thought they did a good job. supposed to have 3 guys and 5 showed up. 2 in a personal vehicle. guys were nice, but once the move was complete, that is when the problems started. tools went missing and wife's diamond necklace is missing. also tip was not distributed evenly. gave to one of the guys and he decided to keep 25% for himself and still take a cut of the remaining 75%. would not recommend to anyone that wants all of their belongings moved without disappearing.
06/27/2012Provided by Citysearch
Severely disappointed in my experience with 4WeHelp. I had been comparing rates/services from the standard movers in the Cincinnati area, including the bigger names - 2 Men and a Truck, All My Sons, EkoMovers, etc. The reviews, albeit limited in nature, on Yelp prompted me to contact 4WeHelp as well.
From there on, it was a disaster. I filled out their online form in great detail, explaining the distance between locations (less than 2 miles), the pieces of furniture that would be moved, the parking proximity to entrances, and the stair/elevator details. In response, I received a generic email alerting me of the factors that affect a move. Their listed factors were the same ones I had answered in my original inquiry.
When I responded with surprise, asking if anyone had read my email prior to responding, I received an immediate response telling me to look for a different moving company. Now, this strikes me as an enormous red flag. Why would a company that pretends to operate in such a transparent manner turtle up so suddenly when questioned? Shouldn't their transparent nature translate to their communication style? With 4WeHelp, that is certainly not the case.
I cannot, in good faith, recommend a company to others when said company could not even 'recommend' themselves to me. There are numerous options for moves in Cincinnati. I'd highly recommend looking elsewhere rather than be held hostage by a company that expects you to to grovel for their help. Hate to break this to you Jake/Jon, but it's your job to earn our business not the other way around!
07/27/2011Provided by Citysearch
We hired 4WeHelp with out move on 7/23/11. The guys showed up later than expected (finishing up a previous job) but they did call to leave a message. Very impressive workers! Fast, courteous, cooperative. I was amazed at how quickly they filled the truck for our move. We also rented a truck, so they are flexible. They moved the ""big stuff"" for us.
02/11/2011Provided by Citysearch
I scheduled a move with 4WeHelp; the movers did not show up. However, this was due to a legitimate medical emergency on their end. Although I had already scheduled another moving company by the time 4WeHelp was able to communicate this to me, the person I spoke to seemed very professional and I would consider using their services in the future.
We just moved into a new house and had some construction done before we moved in. The contractor was supposed to clean up after himself but didn't bother. Our movers raved about this company so as a surprise for my wife I hired them. Now we are going to use them once a month. They were great and my wife is much happier when she doesn't have to clean so much.
11/09/2009Provided by Citysearch
We used 4WeHelp twice before and this time we had to move to Florida so they even helped us find a mover there. We would definitely use them again and the guys from the AMLPA that came to help us were really good to.
10/24/2009Provided by Citysearch
We found these guys on Citysearch and couldn't believe how easy the service was. We rented the truck and the loaded it. They even helped us find other movers in Colorado that they knew through some club they belonged to. The national companies quoted us $4000 and with their help our move from Cincinnati to Boulder cost about $2000.
08/26/2009Provided by Citysearch
I hired We Help LLC because I am a single mom and I just needed help with the big stuff.
A lot of the companies I called sounded very trashy on the phone, like some guys just put an ad online to see who would call.
When I called We Help LLC they were very professional and answered all the questions I had which probably seemed very silly. When they showed up they were all wearing uniforms and did their very best to put my worries at ease. I would never hire any other company now.
01/22/2007Provided by Citysearch
These guys were great. They even got us a discount on our truck rental so we saved about $50 on that alone. They showed up and got the truck loaded much faster than we could have. They followed us to our new house and unloaded the truck in less than an hour. They even stayed to help us arrange our furniture.
We had completely moved before noon and we still had energy to unpack our boxes. This service is awesome!
10/10/2006Provided by Citysearch
We have always moved ourselves because hiring a moving company was easily $1000. My friends canceled on me at the last moment and I found these guys. They were great, they were professional, got all the stuff on the truck so we didn't have to make to trips like I had planned and saved me a ton of money. This is the way I am moving from now on.
More Business Info
Cincinnati's #1 Rated Movers