Drivers Village, Inc.

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OPEN NOW - Closes at 5:00pm

I was very interested in the Jeep Compass, I explained where I really needed to be and the most that I could afford in budget. Steve really listened to me and worked to make that happen! To me, he went above and beyond with outstanding customer service. He even found the color I was looking for! Jesse is new, but Steve was the driving force and closed the sale. He is truly an asset for your dealership, and I will highly recommend him to anyone looking for a car. I can not thank him enough - I truly appreciate all he has done for me! Ps... I absolutely LOVE my new car.

Great vehicle and excellent customer service!!! In the past we always bought small cars, but we were looking at getting a more dog friendly vehicle. Before going on our vacation, we had test drove a couple of used RAV4’s. We went to Drivers Village to get a better feel of which SUV would best suit our needs. We were greeted at the door and invited to look around. It was nice to be able to look around without a salesperson hovering over us. When we were ready to ask questions Dustin was very helpful. We ended up getting a 2012 RAV4 (excellent condition/ great price).



We were leaving the next day to go back to Virginia; they went thru hoops to make sure I drove away with that vehicle. It took most of the day for Allstate to get the proper documents to the dealership. One of the ladies in the office made me feel right at home and kept checking on me.



I really wasn’t sure what was involved in purchasing a vehicle in another state. The dealership took care of everything and when the plates were ready sent them next day mail. My husband is ready to go on another vacation and wants to get his own SUV

2005 Toyota Matrix with 178,000 miles



Engine check light came on, was showing 2 codes (I have a POS scanner, local mechanic got the same 2 codes). Took vehicle to Burdick, repair was $200, plus they had some other things they found that should be taken care of, so we said yes for a total bill of $800. So far so good.



3 weeks later, engine check light came on again, still showing one of the 2 codes displayed earlier. This repair was $2000. We got the same mechanic that "missed" this code for first repair, not sure how he missed a part, that had to be removed to fix the other code, that was that close to complete failure. Now we wonder what else he's missed, and when we can expect the next problem.



If we had been told about the cost of this repair on the first visit, we would not have invested this much money in a vehicle with this many miles.



It might have been helpful if the people taking information about what is wrong would actually listen. But they basically ignored anything we had to say that wasn't billing related



We were pissed and it showed at the second repair, so they were 'nice" enough to give us a loaner. The guy who had an appointment after us, that was told he would get a loaner, didn't get the loaner. they gave his car to us. Yeah, we know the guy.



This company's only concern is how much money they can get out of you. They are pros that know the game and have the advantage. Pick another shop

Horrible dealership to deal with. The Audi team does not have their XXXX together whatsoever. If you like a run around this is the place to go. Lots of talk but nothing gets done.

best dealership in upper new york state and most likely in the world.

service is excellent! i will tell everyone to go and buy their vehicle from this dealership!