Roto-Rooter Plumbing & Water Cleanup

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Jesus and Nick performed the work to remove and replace a 75-year-old sewer main and stack. Technician numbers are 627 and 1087 respectively.
I had wastewater coming out of the ground at the point where the sewer leaves the house. I made an appointment for an inspection online that night and the next morning I was visited by two field supervisors who independently evaluated the problem. Nick and Jesus were able to arrive onsite the same day. they came fully prepared and within five hours had completed the excavation, removal and replacement of not only the main but the stack and some connected cast iron. The replacement materials are high quality and should outlast the house. The way these two work together is so professional and their experience and pride in their finished work was evident throughout the tday. Their work is really first rate and there is no wasted or unnecessary steps or materials. The city inspector passsed it this morning and the site is as clean or cleaner than when they started. Very friendly and professional team who I would ask for again in a heartbeat.

From the beginning of the scheduled appointment to the excavation process, Roto Rooter is a CLASS ACT. They are knowledgeable, provide detailed explanations as to what they will be doing, and offer excellent customer service. Field Supervisor, Greg Austin, thoroughly explained the excavation process and politely answered all of my questions; he is a consummate professional and truly wants to rectify the issue as quickly as possible. David, Service Technician 4004, tried for hours to "root" the drain and clear the line. He determined it was a more serious issue than just a "root" to handle, so he contacted Mr. Austin. Mr. Austin then assembled his Excavation Crew comprised of Mitch, Excavator #556 and Dan, Excavator #9104, I was told they would arrive between 8 and 8:30 am and they were prompt, courteous, and extremely efficient. When the job was concluded, I noticed that the drain in the basement was not flowing properly; both Mitch and Dan, who did not have to investigate this issue, remember, they are excavators not Service Technicians, assessed the situation and rather than waiting for a telephone call back from the office, they solved the issue. To Mr. Austin, David, Mitch and Dan, thank you so very very much for your promptness and knowledge in handling this excavation process. Y'all are true professionals. Thank you; Be Well. Ann

Everyone was very professional from start to finish. Ray was the plumber sent out. He was prompt, knowledgeable, honest and friendly. He explained everything he was going to do from start to finish even patiently answering questions and then quoted the price upfront. It was so refreshing. I will call Roto-Rooter for all my plumbing needs from now on.

Rodded drain pipe and working. Expensive but got 6 mo warranty which is good. Hopefully I get 2 services out of this.

I called Roto-Rooter because I had a main drain back up at 4 pm on a Saturday. They sent out Andre #8971 in about an hour. Andre and his assistant were on time, reported having years of experience and was very professional. One of the things I liked the most was I received a service guarantee after the work was complete. That really made me feel better. Thanks Roto-Rooter.

Extremely easy to book an appointment online, selecting a four hour window for the service. I requested this appointment at around midnight and had a confirmation within two hours! The service rep (Tyler 4364) called to confirm his arrival time on a Saturday afternoon, arrived promptly, and was courteous in all his dealings. He explained what needed to be done and completed the drain cleaning thoroughly. Excellent service.

My bathroom sink was clogged. Pat #1899 fixed it quickly and efficiently. Overall the service was fast, courteous and professional.

Nail (249), arrived early, was friendly, took a consultative approach and delivered the best in class service I expect from Roto-Rooter. Well done!

We had a local company clean out our line a week before, and had backup again, we called Roto-Rooter. Robert (#2954) came out within a couple of hours after being called, to give us a free estimate. After hearing about the other company working on the line, he gave us a good discount. He cleaned out all the roots the other company had missed and now we have a 6 mth guarantee.

david (#4383) was a great plumber. he was prompt, efficient and had expertise to solve a difficult drainage problem in the bathroom sink. he analyzed the problem and talked through the solution with us as he progressed with his work. several other plumbers were called to the house and were not able to fix the problem. thank you david!

My tech, Burim 4326 was knowledgeable and quick, and saved me money by not suggesting unnecessary repairs.

when Kyle found out the problem with our main sewer pipe everything has been great. Kyle was exceptional was professional and the job was done when they said it would be. Thank you Kyle #784

I had a seven am shower leak behind the wall and a tub and sink back up all at the same time. Kelly (2771) was the responding tech. His upbeat reaction after my problem description was sobering. He talked to me and not at me. He walked me through the process and executed repairs with efficiency and aplomb yet answering questions with poise and courtesy. He couldn't have finished that quickly but he did without shortcuts or leaving a mess. A walking training video. There are four stars for promptness because I waited 4 hours and called twice waiting for a tech while the water ran on a metered account. You pay for every drop. Also, service is pricey and limited to paying only with credit cards when cash was a choice indicated on the contract.

I had a leakage in the pipes in my home and could'n't run the sump pump. I called roto-rooter and Peter (tech #709) came out to assess. After carefully looking at the pipes he told me the problem and the solution. He was very knowledgeable and knew exactly what was needed and gave me an est. price and est. length of hours it would take. It was a 2 man job and Robert (Tech #2954) knowledge also, came with him the next day. They explained as they went, very knowledge, very friendly and went above and beyond. These guys were great. I am very happy and extremely satisfied with the job they did. I will use roto-rooter again.

Joseph was the technician that came to my house. He was very prompt, clean, friendly and did the work in no time. I was very pleased with his work.

Mark (Tech 2840) arrived soon after calling and was able to assess and identify possible causes of the clogged bath tub. After which he got to work on fixing the problem.

Great service from Pat 1899. He was very professional and quick. He changed a pump for us. Very helpful.

Tony was awesome! Did a great job. I will be a Rotorooter customer from now on! He was very thorough with the job too.

Mark, Tech 2840 came to unclog a tub drain in my home. Not only was he knowledgeable about my situation he gave me the tools I needed to prevent this from happening again. If I make a mistake and need a plumber again I will not hesitate to reach out to Roto-Rooter

Grant arrived earlier than anticipated, was very kind and polite, and had my toilet & sink fixed in no time.