Enterprise Rent-A-Car

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Fast, very friendly. They showed me every car on the lot and didn't appear fazed when I changed my mind a few times. Also, great price with corporate card. Will definitely use again!

Fast, Friendly, Great Car. Even dropped my family off at the airport with all our luggage for Europe.

Used Enterprise at Chicago O'Hare location. Great service and good car. Got special deal on Expedia by combinig air plus car.

Friendly staff! Got a great price too!!

We were provided with great service. Staff was very friendly. The entire process was very easy, efficient, and smooth..I will rent from them again. The shuttle attendants were very friendly and engaging and courteous.

Excellent service. I've used them a couple of times for business trips and they have always been professional. Fast and courteous service is what these folks are all about.

VERY FRIENDLY STAFF AND IT WAS GREAT THE SHUTTLE SERVICE. ALSO I MUST SAY IT WAS VERY EASY AND FAST THE PICK UP AND DROP OFF.

The reps at this location were very nice and attentive! I will always rent with them.

The shuttle attendant was very helpful and easy to find, but construction at Chicago O'Hare made us take a short detour (not Enterprise's fault). A short wait at the counter and we were helped with a polite employee. He took my payment and asked the mandatory questions before taking me out the door to the car. The cars are brought to a location near the door for clients to access easier. We did a quick walk around and sign, then I was on my way. They offered some extras that I didn't need, but some might find helpful (prepaid gas, GPS); they did rent me a car seat and that was the only little negative. The employee didn't know how to install it and I had to use an alternate connection because I didn't know how to install it using LATCH. The car seat was rented at nearly 8 dollars a day, but still ended up being cheaper than checking my own for the flight. Still the best rental company I have used, never given me a problem yet. I will continue to use this company whenever I need a rental.

Great an efficient service! The enterprise agent was really nice and friendly. He answered all my queries with patience and composure. The shuttle ride was very comfortable and the driver was awesome! If you're visiting Chicago, this is THE PLACE where you should rent your car from!

The Shuttle Ride was great! Nice, cool and comfortable. The agent service was also very nice and helpful. Pick up and drop off was smooth.

I am usually a Hertz Customer, but decided to try Enterprise due to the lower rate offered.



Shuttle Ride:

The Shuttle ride was great and the driver was helpful with my luggage.



Check-In:

The one on one customer service threw me off a bit as I am use to getting my Gold Number at Hertz and walking straight to my car. It was great to talk with someone at Enterprise, but I will say that I thought the process was very slow and seemed unorganized. I would prefer to arrive and have the car assigned already upon my arrival with the option to switch cars on my own if I'd like.



Car Rental:

The car that I reserved wasn't available. They gave us a Mazda mini SUV. The car was dirty and they wouldn't offer to wash and vacuum it. The rep seemed unconcerned with making sure that I was satisfied with my rental. Was in a rush to a wedding so I didn't have time to prolong the check out process. During the rental period the Check Engine Light and another light kept coming on, which did not make me happy.



Customer Service: Upon my return they asked me how the rental was and I gave my honest feedback. I had a chance to speak with the manager on duty, Quay, and she was very kind and concerned about my experience. She asked what would make me a happy customer...and I asked that the rental be comped for free. She had no problem with doing that...So I walked away as a happy customer which changed my rental experience from bad to excellent with Enterprise.

Great service from shuttle to pickup and drop off.

Great Customer service. Shuttle driver was friendly and helped load/unload my luggage. The customer queue was huge when I reached there but noticed the self-serve kiosk and confirmed my reservation in 5 minutes. Great staff who listen to your needs and let you pick a car. Overall an awesome experience.

Great staff - especially nice shuttle drivers

Enterprise offer good service. Staff at O'Hare should alert customers to the preponderance of automated tolls which accept only coins - and the Illinois tollpass.

I drove to O'Hare to pickup my rental car for a business trip. I asked where I could park my personal car for the night and the customer service rep directed me to the cell phone parking area kiddie corner from Enterprise. I asked if it was a short walk and he said it was. Little did I realize after I parked there were no sidewalks, crazy traffic, and construction surrounding the area walking back. It was a very dangerous area to be walking around. Note taken, I did not want to do that again. The next day when I returned my car I requested a ride across the street to my car. The customer service rep talked to his manager and the manager said their shuttles only go to the airport. I explained the situation and how dangerous it was walking on such a busy road and crossing an intersection with no cross walk and all of the construction. Again they didn't even flinch and I was left to walking to my car again. You would think that with the emphasis on customer service these days a two minute ride for one of their frequent customers wouldn't be an issue. I would never recommend this location to anyone as the manager has little or no awareness for customer service. In the literal term of 'going the extra mile' they got a zero in customer service.

We have been using Enterprise locally whenever my undependable car would go out of service, (replaced that car). Always polite personell, never to to up sell. Appreciate how quickly we were able to get our car and get on the road.

NIGHT and DAY difference! I normally rent cars from the "other guys" due to company policy, but they changed the policy to Enterprise and I am SOOOO GLAD they did!! I got treated like a person...like they cared that I was there! I was all frazzled when I arrived in Chicago from hurting my ankle trying to catch my flight, on time. The driver picked up my bag gladly and helped me off when I got to the rental office. Then the nicest young lady greeted me at the door (yes...before even getting to the counter!) and then another nice young lady helped me at the counter. She let me pick the car I wanted (when does that ever happen at the other place?) and then she even drove it to the door for me so I wouldn't have to hobble all the way over to it on my aching ankle! She walked me around the car, showed me the important bells and whistles (like where is the gas tank door release?) and all the while I am thinking she must just be feeling sorry for me, but NO, my coworker said she was treated the same way, too. Drop off was just as easy breezy and really loved the shuttle bus driver being so nice to get my bag for me. This is the best place ever!!!

Enterprise associates at this location were great. I love the organization and way picking up and droping off car is seamless. Great eat service, love it and the price was awesome