America's Steam Sauna & Spas

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UNRELIABLE!!!... TIME WASTERS!!!... CANNOT BE TRUSTED!!!... LIARS!!!....

The steam generator of my steam room went bad a year ago. Jim Roumbas of American Steam Sauna & Spa came to my home and informed me that the unit had to be rebuilt. He took it out and sent it back to Roma. He stood me up or cancelled the reinstall twice.



A year later (5 weeks ago) the unit died again. He came back out and told me it was past the warranty and said I needed a new unit. I asked how long it would take to get it in and install it because of the bad experience I had with him a year ago. He promised 2 weeks.



2 weeks go by and I call them. The girl who answered told me the new unit had not been ordered yet. Then Jim lies to me and tells me the unit was ordered and delayed.



6 weeks have gone by and they were supposed to install the unit last week and they kept changing the install time.



Yesterday I spoke to Jim at 8:00 AM and he promised to be here at 2:00 PM. At 3:00 PM I called him and he ignored the call so I left him voice mail. I called him once an hour til 6:00 PM. He never returned my call or gave me the courtesy to reschedule. I WAS JUST STOOD UP AGAIN!!!



At 11:00 AM today, a new contractor was here and I gave him the business. A short while later, the secretary at American Steam called to reschedule Jim to install the unit for the 4th time.



I will leave it to your imagination what I told them.



DO NOT USE AMERICAN STEAM SAUNA & SPAS UNLESS YOU LIKE HAVING YOUR TIME WASTED AND BEING LIED TO!!!