Matthews Moving Systems

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CLOSED NOW - Opens at 8:00am

The actual moving crew was great & courteous & professional, but their back office/support/claims people (Michelle, specifically) are amazingly bad. Matthews unloaded us on 5/5/15 but it took numerous phone calls and 2-wk delay to even get a claim form for the outdoor dining table they broke during the move. We purchased insurance on the move as well, and even when their handyman came out to assess damage as repairable or not, he even acknowledged that it was simply a case of too much weight placed on the table during the move. Seemingly simple claim, and now 6 weeks later (after the initial claim filed), with near zero communication from Michelle, we are still without reimbursement. We are filing a complaint with BBB today and will pepper any & all user-review sites with negative reviews. Look elsewhere for your moving needs, these guys a mute on the communication front and in no need of keeping their customer happy. Awful customer service, just awful.

great people to deal with.. move went great.. thanks