Massage Envy - Arboretum-CLT
8020 Providence Rd Ste 100, Charlotte, NC 28277
Reviews
02/22/2016
Provided by YP.comI asked for a deep tissue massage. The massage therapist kneaded my spine, and I ended up going to the doctor due to the pain. She told her manager that she performed a "spinal compression". The manager told me that this was a normal practice. After research and speaking with my doctor, the therapist should never touch your spine.
Now, the therapist is saying she never touched my spine and this operations manager is not taking responsibility for negligence. He contends that no wrong doing was performed.
The experience has been really dissapoining and shocking. The manager at this location was unprofessional and rude in dealing with this situation. No one offered an apology.
Now my spine continues to be sore after almost a week.
I don't normally write reviews; however, I want people to be aware of this so that no one else has this experience.
The operations manager will only refund my money if a sign a release indicating that I don't hold them responsible.
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat: Sun: - Payment method
- all major credit cards, insurance, master card, amex, discover, visa
- Location
- The Arboretum
- Neighborhood
- Rain Tree
- Other Links
https://locations.massageenvy.com/north-carolina/charlotte/8020-providence-road.html
- Categories
- Massage Therapists, Day Spas, Reflexologies, Skin Care
- Other Information
Parking: Lot, Private
Wheelchair Accessible: Yes
By Appointment Only: No