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I've been using ThumbsPlus for...

I've been using ThumbsPlus for a decade. I'm not very computer literate, and there's not all that much I need to do to my photographs – just mostly cropping, straightening, re-sizing, etc. So ThumbsPlus has been fine. I've needed to speak to their technical support a few times over the years, and never even once did they reply to me.

So a few weeks ago my computer crashed and my IT company built a new home computer for me. They weren't able to salvage my ThumbsPlus software, so I ended up buying a new software. Try as I might, I could not get my computer to download the software. After multiple attempts to contact the company, finally someone emailed me and started off by saying, "I don't mean to offend you..."

Of course that meant that offending me is EXACTLY what was on her mind. She said that if I'm capable of using their software, I'd have to be an idiot not to be able to download it. Well, no, she didn't exactly CALL me an idiot, but it was obvious what she meant.

Finally I was able to download it after trying a number of things. But once I did, the software seemed to take over my computer. I lecture a lot, and I have about a hundred different Powerpoint presentation -- each of which have 150 - 800 slides -- meant for 1 - 8 hour lectures.

When I downloaded the software, all of a sudden all my Powerpoint presentations had ThumbsPlus icons on them and could not be opened. I went into panic mode. Freaked me out! We are talking about thousands of hours of work here.

So I emailed the Cerious Software technical support with URGENT in the subject line and explained everything. I gave them my email address, my cell phone number and my work number. At the same time I had purchased and downloaded new ThumbsPlus software, I had also purchased new ThumbsPlus software for my work computer, and the same thing had happened on my work computer.

I NEVER received even a reply from those people!!!! I mentioned the problem to my marketing manager, and he was able to figure out the solution and fixed both of my computers. But still...in the meantime...not a word from Cerious Software.

SHAME ON YOU CERIOUS SOFTWARE. You have the most horrible customer support in the world -- actually, you have NO customer support. In my company I employ TEAMS of people whose ONLY job is to take care of our customers. So this REALLY rubs me the wrong way.

If you don't specifically want any of their software, STAY AWAY FROM THESE PEOPLE!!!!!

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TollFree: 877-237-4687

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Madison Park
Computer System Designers & Consultants