As one of the nation?s largest pawnshop chains with over 25 years experience, we offer customers financial services to meet their short-term cash needs while providing world-class customer service. -- financial services, western union, check cashing, pawn shops -- NetSpend® Visa® Prepaid Debit Cards, Pawn Loans, Money Orders, Pre-Owned Merchandise, Check Cashing, Gold Purchase
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Quinntresa S.


Provided by YPmobile

I frequently visit many of your stores for cash loans in the Charlotte, NC area. Yesterday, my customer service experience was not what I'm used to receiving from Cash America Pawn. I called the store at approximately 5:52pm. I spoke with the manager to let them know I was coming down the street to pick up. They replied, "we're putting the bikes in now, if you hurry up you can catch us". At 5:59 p.m., I was at your door and one of your representatives was locking the door. There was still one customer inside, so I asked,"I have one minute, can I come on in for a pickup only?" The associate spoke through the door stating, she had already started counting the drawer down. This was hard to believe since it was not even 6:00 pm yet. I then called while standing outside your store, and asked if I could speak with her manager who I spoke with not even 10 minutes before. She placed me on hold for over two minutes, and no one ever came to the phone. As a customer service professional myself,  I understand when it's close to closing time you are ready to end your shift. I also understand that the last customer should be treated with the same courtesy, as the first customer. I was very disappointed at the service I received from the associate at the door, 1 minute before closing while another customer was still inside being serviced. My family and I are frequent customers there, so I wanted to share my experience with you.

More Business Info

Cash When It Counts®

Regular Hours
Mon - Sat:
Extra Phones

Fax: 704-391-8976

toll free: 877-421-2000

Check Cashing Equipment Home Electronics Jewelry Loans Pawn Loans Sporting Goods Tools Yard Equipment
netspend, visa
Payment method
amex, check, master card, visa, cash, discover
Enderly Park
English, Spanish
Check Cashing Service, Loans, Money Order Service, Pawnbrokers, Payday Loans
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