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Overpriced dealership, finance department sells unneeded services and is very deceptive. I will not do business with them again, save your time, money, and energy and go to a dealership that deserves the business.

I am extremely disappointed with Chapman BMW and BMW in general. I bought this factory certified 2008 550i in 2010 with 36K miles. I bought the extended warranty for 3 additional years and up to 100K miles. I now have 66K miles. The car has been using more and more oil over the past 2 years. I alerted my service consultant (Jennifer) several times about the oil usage. I was assured this is normal (about 1 QRT every 3000-4000 miles) even thought it didn't use any the first year I had it. Now I'm adding a QRT about every 2000 miles. Again, I was assured this is normal. I've been around cars a long time and this is not normal. I finally confronted them and had them check it out. The engine needs to be rebuilt for around $8100. The best part is I thought I was still under warranty. I am no longer under warranty!! I talked to the service mgr Garret and then the Chapman BMW manager Randy. Neither was willing to do the right thing and fix it. I am a business owner and I completely understand warranties and working with the public. I always choose to do what's right, not what's under warranty. I never want a customer to be extremely unhappy with us if there is a good reason. I expected Chapman BMW and BMW in general to do the right thing but they have decided not to. It is their decision. My decision is to let other people know how I was treated so you can avoid this yourself. I will never bring my car back to Chapman BMW and I will unfortunately never buy a BMW again. It's a sad day to say the least!!

Once you buy your vehicle, the customer service is horrible when you bring your vehicle in for service. I had an issue that was clearly covered under warranty. For 1 year, I kept bringing my BMW in and they could "not find issue." Three days after warranty expired, they would not fix since car was out of warranty. Buyer BEWARE! Elevated to manager and I could not even get a return call back.

I had a rental while my bmw was getting warranty work done. I parked it in my garage all day. Upon returning it, I was informed that there was "damage" to it. It was the smallest little smear (maybe 1/2 inch). I had to get down on my knees to see it. It was so small I couldn't take decent pictures of it. Repair shop was closed for the day, so I was told they would bill by credit card at the max $250 until the repair dept. could look at it. My service rep. even thought it would not be that full amount since it was so small. I waited for the hidden cameras to come out. The manager came to look at the "damage"... mumbled something and left. He didn't address me at all. The next day they called to let me know how much this "damage" would cost to repair. Guess how much? $250. Isn't that interesting? I believe it was a scam. We will not be returning to this shop again, nor will I recommend it to anyone. If you must- I recommend taking their shuttle and AVOIDING their rentals.