Jim Ellis Volkswagen of Chamblee

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We leased a Tiguan from this dealership just over 3 years ago and they are the most professional dealership I have ever dealt with. We turned our lease in recently and having had the best experience from sales, service, and lease turn in that one could possibly have. They also have the cosiest waiting rooms!

Happy customer that will be returning in the future!

Long story short, they charged me $300 for something that they didn't even do.



I went to the dealer because my check engine light was on and only the dealer could reprogram the issue. When I got there, they told me that my waste gate valve needed replacing, so they replaced it. When they were finished with that they told me that my whole turbo needed replacing. I decided to take it to a mechanic, because they were going to charge me $3,000. When I got to my mechanic he said that the waste gate valve had not been replaced. I called the dealer and they said they had forgotten, but they actually TOOK THE PART BACK OUT before they gave the car back to me, BUT STILL CHARGED ME FOR IT. If my mechanic was not honest, I probably never would have known. Although they refunded my money, I am still upset and will never be taking my vehicles back there, nor recommending it to anyone.