Hendrick Collision Center

Write a Review919-462-1277

I needed some cosmetic repair for an older Highlander, and Toni at the front desk and Randell the lead technician treated me royally. In the midst of the Covid-caused staffing shortage, they got all the work done, keeping me informed all the way, and actually made the car look brand new. Beautiful work! I highly recommend these people.

From what I have experienced, Hendrick Collision Center is dedicated to great customer service, quality repairs, and effective all around experience.

A minor paint job took them 4 days to complete, never return phone call, no customer service at all. Avoid.

Cannot recommend this business. Too long for repairs, poor customer service, no one answers their phone, orders wrong parts (twice) and worst - Made promises to my insurance company that they would make good on our poor experience (they admitted 100% fault) and have yet to do that. I am working with my insurance company to remove them as a preferred location. Had to threaten to get my car back. Took 33 days for a minor repair. Clueless and truly didn't care. Still waiting on their survey to arrive in mail....