Southwest Interior & Design is recognized as the leader in whole house remodeling, kitchen and bath design, custom painting, faux finishing, drywall repair, resurfacing, interior design, window treatments, flooring and wallpaper sales and installation.
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Southwest interior & D.
Southwest interior & D.

11/01/2013

Provided by YP.com

We strive to give quality service. Please reply to our new manager to give us a call to resolve this. We would welcome the opportunity to win your business back.

D
d_r_todd
d_r_todd

05/29/2009

Provided by YP.com
Poor Business Ethics

While doing complete remodeling of our kitchen and bath, we had two different company representatives on our job. Both were terminated before conclusion of the job. We had quotes with "NOT TO EXCEED" pricing for tile and other materials. Both SW Interior representatives told us, on more than one occassion, that SW would buy the tile at wholesale and we would pay the retail price of the tile. The "not to exceed" pricing was to give us a target cost for the complete job. When the job was nearing completion, we were charged the full "not to exceed' cost of the bathroom tile. We brought this to the attention of our SW representative and he said he would get it corrected to the $2.00/foot lower retail cost of the tile we had used. We attempted to get this done twice, and then the representative was "no longer employed by SW."

The GM refused to honor the committment and we were forced to pay almost $1000 dollars over the true cost of materials used on our project.



The worker for SW that did the bathroom electrical must not be a trained electrician. One light switch/outlet combination circuit was incorrectly wired and would trip the breaker. The GFI outlet in the bath failed a few months later. It was also incorrectly installed with one side of the load connected to on side of the line circuit in the GFI.



This company has a real problem with business ethics.

More Business Info

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Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Fax: 972-620-0104

TollFree: 800-248-8091

Services/Products
  • Resurfacing
  • Commercial Services
  • Financing Services
  • cleaning
  • Cabinetry
  • Building
  • Painting
  • Carpentry
  • Custom Work
  • Design
  • Cleaning
  • Design & Engineering
  • Custom Painting
  • Countertops & Backsplashes
  • Water Damage Repair
  • Renovations
  • Damage Repairs
  • Custom Cabinets
  • Refinishing
  • CARPETING
  • Carpeting
  • Electrical Services
  • Windows
  • Tile
  • Drywall
  • Countertops & Vanities
  • Flooring
  • Accessories
  • drywall
  • Carpet
  • Granite
  • Stucco
Brands
Corian, Silestone
Payment method
visa, amex, discover, master card
Neighborhoods
Valley View West Business Park, West Carrollton
Languages
English, Spanish
Accreditation

Better Business Bureau

Certified Remodeler

Associations
BBB,Better Business Bureau
Social Links
Categories
Painting Contractors, Altering & Remodeling Contractors, Building Contractors, Drywall Contractors, Home Improvements, Home Repair & Maintenance, Interior Designers & Decorators, Kitchen Planning & Remodeling Service
Other Information

Parking: Lot

Specialties: Windows, Drywall, Tile, Flooring, Wallpaper, Floors, Bathrooms, Countertops, Window Treatments, Kitchens

Payment Options