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Jessie S.

04/17/2017

Provided by YP.com

We took our cat here three times explaining that he was losing weight. They looked him over a bit and sent us home. Said he was ocd and licked himself too much. Ok, so we use this hairball stuff and he won't throw up so much. The second visit because that didn't work, they say he's neurotic and maybe were moving too much furniture around or something making him uncomfortable. At this point his bones are very defined but, they say he's fine.... So the third time we take him, we have every test but an ultrasound done, still nothing turns up. We get sent home again. Some time later "a few weeks" our cat is in such bad shape, he's writhing in pain. We call this vet as soon as they open because we know he needs to be put out of his misery. My wife and I with tears in our eyes are told the doctor is very busy today and to give them a bit and they would call us back. So they call us back a few minutes later and leave a message while we're getting our pet ready. The message says the doctor says she's very busy today, that we should call our nearest vet locations to try to find someone. I called ONE place after this message, they were very busy too. Yet told us to come there immediately! We spent approximately 5-7 minutes bringing him in and out of that building..... So what I'm saying is, this place was happy to take around $1200 for scheduled visits for our Crash, but couldn't take 5 minutes to end his suffering. We loved him and will not let our other pets suffer the same fate. We trusted you.....

claimed iconBusiness Response05/27/2017

Thank you for your feedback. Due to confidentially reasons, I cannot publicly respond properly to your individual concerns. However, I can say that when pets are sick, we try to work with the owners to offer testing and treatment options that can fit with the owners budget and still help the pet whenever possible. We also try to give a treatment plan with associated costs and explain the reasoning and get approval before any testing and/or treatment is done. As required by law and to help owners, we explain risks and consequences of pursuing/not pursuing different testing or treatment options. To help with costs, although we cannot offer payment plans, we work with a company called Care Credit that offers financing for veterinary medical expenses. Also, you will never hear WE ARE TOO BUSY TO SEE YOUR PET from our doctor or staff. We are a single doctor practice and if the vet is not in or not available (which does happen in a busy practice), you will be told OUR NEXT AVAILABLE APPOINTMENT TIME IS... IF YOU FEEL IT IS URGENT YOU MAY NEED TO CALL AROUND AND GET YOUR PET IMMEDIATE CARE AT ANOTHER FACILITY. In any case, it appears from your review you were never really happy with the service or trusted in the veterinarian you saw, so why not seek care through another facility sooner. Please review your invoices for the correct amount you paid for your pet as we rarely, if ever, see fees for a pets ongoing medical care in that range. Our clinic charges approximately 30% less than other clinics in the same area for the same services. Feel free to email if you wish to discuss your concerns. In the meantime, pay it forward and leave a positive review online about another business you interacted with this week.

This listing has been claimed by a business representative.
SC
Sherry C.

12/15/2014

Provided by YP.com

I first met the employees of this practice when I had to have my 17 year old dog euthanized. My husband had already brought our other dog (Teddy) there for a check up, but I had never been to the office. When I called I explained that I would prefer that they come to the house. They agreed to come to the house that day. Two employees (I assumed they were Vet Techs) arrived and the person that did the euthanization (Cindy) was very kind and understanding. It's always hard to get something like this done, but she made it so much easier. She took her time, and explained everything to me. I asked their names when they left, with the intention of leaving a review because I was so pleased that they made such a hard decision so much easier for me to deal with. Their names were James and Cindy, but needlesss to say, I never got around to leaving the review.

Fast forward a few months, and I got a new puppy. I made an appointment to get her a checkup, and was totally surprised when Dr. Young came into the room and I realized she was 'Cindy' that had been at my home to euthanize my Shadow. She took her time checking the new puppy (Tobi), and was very thorough. I will be returning to get Tobi spayed soon, and I have the utmost confidence that she will be well taken care of.

Overall, I am very pleased that we found this vet practice. The Vet Tech (Sierra) was very thorough, Dr. Young was fantastic, and all other employees I dealt with there were great! Prices seemed a little better than most places, office was very clean, and I am totally pleased that we have found a place we can bring our dogs with confidence that they will be well taken care of.

AC
Antoinette C.

10/09/2014

Provided by YPmobile

I first went to see Dr. Young a few months ago. I have 5 cats and one dog, so as u can imagine I do go there often, lol. The staff is amazing, I always am greeted when I walk in the door, and so is my pet...by name! Dr. Young is cery personable and always has a smile and warm welcome and kisses for my fur-babies!! When I do have questions, she answers them ALL in great detail, and always gives me hand outs on whatever the topic may be, from heartworm prevention to allergies!!! So if I do forget any/all of what she said, I have the hand outs to refer to. I also know and trust that I can call and the staff is happy to help however they can. And usually gets back to me with an answer that very day, but if not always by the next.. I have had animals my while life, seen many veterinarians, and can honestly say, Dr. Young, is the most caring, sensitive, understanding,compassionate and passionate one by far!!! If you love your fur-babies as I do, take them to Cape Veterinary Practice :-)

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Wed:
ThuClosed
Fri:
Sat:
SunClosed
Extra Phones

Fax: 239-574-9478

Services/Products
Veterinary Services
Payment method
financing available
Neighborhood
Diplomat
Other Email

Categories
Pet Services, Pet Boarding & Kennels, Pet Grooming, Veterinarians
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