Golden Ring Car & Truck Repair

Write a Review410-682-3100

OPEN NOW - Closes at 2:00pm

Ms. Ellerbe, We have tried to call you several times to discuss your complaints and you told us you couldn’t talk and would call us back and haven’t so we will address it here. There are some things that you have left out and to unfairly questioned our integrity is just plain wrong. For $350 you had a diagnostic performed to determine the noise you have while driving (which you left out in your complaint), you had an alignment, two tires plugged, and two lights repaired which we had to disassemble and reassemble parts of your vehicle to get to the light assembly to repair them. We did not refuse you an itemized receipt, everything was listed as such on your invoice you received. You knew the pricing up front and okayed everything to be done. We called Lexus of Towson and got quoted by Jeff that an alignment would be $105.95 and to diagnose your noise would be $130.00 and for the lights and tires that they could not quote over the phone and would have to actually see the vehicle. Right there without the lights or tires you are at $235.95, not sure how you got $210.00. Furthermore you didn’t mention how we stayed 45 minutes after we closed waiting for you to pick your vehicle up, and another almost hour trying to get your credit card to go through. We also were able to get you in and completed within a few hours while we in fact were very busy. To question our integrity is not only incorrect but slanderous. As for our cats (which are all rescues we saved) you very much liked them and were petting them. We are not sure what that has to do with any work done to your vehicle.