Adventist Health Syst/Sunbelt

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This is the best hospital in Johnson County. They took great care of my Dad and correctly referred him to a liver surgeon for immanent liver failure. Any delay would have cost his life.

My father was brought to the Huguley emergency room in May of 2015. He had quadruple by-pass surgery and was having difficulty breathing. He passed away. Now, I understand that my dad was a very sick man so I am not blaming the outcome on the emergency physicians who attended to his care. However, there are many things regarding the emergency physician and the group that we were not happy about.
1. When my dad passed away and my brother was called to the hospital, they sent the chaplain to break the news to him. I understand that perhaps the chaplain is better trained in dealing with grief; however, my brother wanted to talk to a doctor and the chaplain could not have answer any questions regarding what had happened to my father. The emergency physician should have, at the very least, accompanied the chaplain. I am a veterinarian and there was NEVER a time when I sent another person to deliver the news to family of a patient that had died under my care. Unacceptable.
2. The emergency physician group does not contract with blue cross blue shield. This is the ONLY group within the hospital from which my dad received care that does not contract with blue cross blue shield. so now the estate is responsible for anything that blue cross blue shield wont cover. It seems incredibly shady that the only area of care in which you CANT pause to ask "is this covered by my insurance" wont contract with a majority insurance company in which the majority of the hospital accepts.
3. I called the physician group to let them know my dad passed away and told them that he died without a will so no one had control of the estate at that time, and it would be a while before anyone did. They have continued to send letters, address to my dad, that he needs to pay or the account will be sent to collections. I called them again, and was told that since some people may "lie" about things to avoid responsibility for bills a death certificate was required. I told them that since my dad was pronounced dead by the physician that is billing him it seems ridiculous that I should have to prove anything. I was told that they are just the billing department and they wouldn't know what had happened. That is probably true but when the left hand doesn't talk to the right it it reflects poorly on your group as a whole.