Trans Courier Systems Inc

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My name is Mark Baxivonus and I have worked for Trans Courier Systems, Inc. for over 45 years. Since deregulation there are now over 10,000 delivery companies in the U.S. We have seen many of these companies come and go leaving their customers high and dry because they didn't have the experience and expertise to deliver dependable, affordable delivery services. Customer Service.Some companies have tried to automate processes so far making it impossible to get to a human being even if you try. How many times have you experienced voice mail systems that loop you back to the top of the question tree, even when that's not a logical place to go. Or even worse systems that provide no option to contact a human being, or allow you to contact a human being but extend wait times into double digit minutes.