Friendship Chrysler Jeep Dodge Ram

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Misrepresentation is a stretch, dishonesty is sugar coating it. This dealership likes to advertise aggressive pricing on line then at time of signing introduces thousands of dollars of add-ons that have little to no value. Most dealerships give you the ability to decide if you want these types of items, "Fiendish Chrysler" basically tells you take it or leave it. They admit that this is their business model.

UPDATE: 03/17/2017 WE ARE NO LONGER GOING TO BUY FROM FRIENDSHIP JEEP AND JESSICA BELLAMY. We reascend our previous review. It’s prudent for current and previous customers to read this review as it is 100% honest, true and the last thing I wanted to do today.

WISH I COULD CHANGE RATING TO TWO STARS (not five)

FriendshipCJD.com Friendship 2638 W State St. Bristol, TN 37620 - 423-764-0161 [email protected] 12/30/2016 Jessica Bellamy made a lot of money off of me, haggled, yelled at me once in front of other customers and staff. Kept me there all day so I couldn’t go to another dealer and then hid the details of the Jeep I traded in. They gave me “wholesale pricing" on the new Jeep because I wanted a "great deal" but then numbers and costs started to change once Dominic and I started talking. No fault to Dom. I’m a successful online business owner and took screenshots of my trade-in listing on their website (stock photo of a 2008 Sahara Gray color) of my traded in 2008 Forest Green Sahara Jeep. It’s all about business and better be extra careful. Professional salesman hungry to make a dollar at any expense while putting on a smile and pretty face. I don’t appreciate Jessica Bellamy’s passive aggressive tone (2nd incident 03/17/2017 via email) and condescending attitude toward. I certainly have a right to not choose their service department. Simple question asking her what type of recommended oil does the Jeep use but they want to hide that as well until after I made it a point customers certainly deserve to know what type of maintenance is necessary. I ask, isn’t it bad enough that Friendship corporate teaches sales agents to be aggressive money hungry mongers? Where are the morally good people? Gotta meet those sales quotas I suppose. After emailing Jess today to not contact me anymore (2nd request) she took it upon herself to reply to my email anyways. It was a blank reply email. Again, passive aggressive. I suppose she thinks she’s had the last word. We certainly will not be working together anymore and I would not recommend her as a sale agent to any of my friends or clients any longer. I may still use their service department but do I really feel comfortable with that either today? No I do not. My mind is made up. Disappointment and it’s all about capitalism so if you decide to buy from her better be extremely careful.

My recommendation, print out an automobile you’ve found online from their competitors and tell them the price you want. If they cannot give you a straight answer in 5 minutes, walk away to the next dealer. Don’t let them keep you there in limbo with false hopes. Common sales tactic. After the purchase on 12/30/2016 I even gave Jessica a direct link to their competitors in Johnson City to show her that I did indeed find a lower price (4K less or more) so they could keep up with their competitors. In hindsight I shouldn't have done that.

The Rubicon itself is top-of-the-line and an excellent vehicle. Great radio system, user-friendly navigation. I've taken it off road and really pushed the limits. Even scared my own mother at one point. :-) The Rubicon will sway in the wind and it will make you feel nervous. All the amenities, leather heated seats are wonderful. Just turn on the sway bar or lock the axles when going off road. 12 month SIRUS XM package is great! Protective coating from service department is a must and definitely worth purchasing!!! Literally there are no scratches on the paint surface of the vehicle.

"THE BELOW RATING AND REVIEW IS NO LONGER ACCURATE"
ORIGINAL REVIEW: ”Simply the BEST BUYING EXPERIENCE WE'VE EVER HAD! Jessica was perfect i...

If I could put zero stars I would. Friendship is the worst dealer and I will never do business with them ever again. They do nothing but lie to you. They lied when they sold me my vehicle (which was purchased brand new). They lied to me once I noticed something was wrong with my jeep. A month after I bought it i mentioned the problem to them on several occasions only to be told nothing was wrong, that it was a "normal" noise. Long story short I've battled this company for months on trying to get my jeep fix only for nothing to be done and they haven't been of any help. The service manager(Ray) is a joke, I tried to reach out to Mitch the CEO only to be yelled at. The way they treat people is unbelievable, NO one deserves the unprofessional disrespect they give. Beware when you purchase from friendship especially a jeep they are crooks and only want your money not your loyalty.

I bought the worst car I have ever owned from there. First let me say I know when you buy a used car you are taking a chance. I bought a 2006 Jeep Commander in Feb. 2014. I did get a 90 day 4500 mile warranty with it. Two weeks after buying it I had issues with the tire pressure sensor and that was not covered under warranty. They looked at it and said that it was fixed but I needed to replace the thermostat. I got down the road and the tire pressure sensor went off again. I took it back to have it fixed again and they said they were not sure what was causing it. As soon as the warranty ran out we are now having problems with it shaking as you drive it down the road. They called us and asked how we liked it and we told them we hated it and it was the worst car we have ever bought. They seemed sincere and said they wanted to make it right. They asked us to bring it out and they would look and see if they could get us in another vehicle. Now my credit is not the best score out there but I have paid on 2 cars and had perfect payment history in the last 4 years. As soon as they pulled the credit they said they would let the manager look at it and sent us on our way. They said I should hear from them around 2 PM. We heard from them around 5 and they said the still did not know any thing. The next day they offered us a 2014 Jeep Patriot paying almost $700 a month. The were offering 5000 less on a trade after 5 months of owning the vehicle. We turned down that offer and they said they would see what else they could do and we never heard from them again. I guess they thought they would get us again since we hated the vehicle. Well now I can not afford to have it looked at and we have a vehicle that we can not drive. I really thought that the Friendship dealers were better than this. If I am ever able to get rid of this I don't think it will be at a Friendship Dealership.