Brighton Ford

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After a long time of looking for a new SUV I finally saw one on the internet at Brighton Ford. My husband and I decided to drive there to go see it when I first saw it I got in love it was the color that I wanted and it had all the functions that I needed it was perfect we drove it too after a while of taking to the sale men SERVANDO SANCHEZ by the way he was very helpful answered all of our questions with out any pressure by the way he was very professional he taught us how all the functions in the SUV work and was super polite I really recommend him in all the way he will be there for you to answer all you questions and concerns Im very very HAPPY with my new Ford Explorer Sport 4WD I really recommend this dealership thanks Servando Sanchez for all your help.

This dealership is full of a bunch of scammers and con-artists. They don't back any of their certified pre-owned vehicles and they lie. I will never do business with them again and will tell anyone who will listen about how scummy they are. I've never met more crooked people, from the sales team to the service department. RUN!

The actually did address my leaking transmission issue and so far the problem seems to be fixed. I just wish they would have taken it seriously when I first took it in



Ultimately, Dave Pogue, the sales manager took over and agreed to give me a trade on a better, more reliable vehicle since the original continued to have more problems. They did not have to do this and in the end I was pleased with my experience.

Go somewhere other than Brighton Ford.



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My experience with Brighton Ford in Brighton Colorado has been a negative one. I took my Expedition in because it felt like the truck was down shifting aggressively. In addition to the hard down shift the truck suffered from a rough idling problem. I paid $664 for their recommendation of a transmission re-program and new spark plugs. I still am experiencing the original symptoms plus an additional symptom that was introduced after my visit to Brighton Ford. The new symptom is that the entire Expedition now vibrates.



Brighton Ford had the vehicle for two weeks which caused transportation difficulties. $664 was paid for a transmission re-programmed and the spark plugs change. The Expedition is still suffering from the original symptoms. Brighton Ford has now stated that the issue may lie in the torque converter or that the vibrations may be coming from somewhere in the engine. They provided me a quote of $1925 to fix the torque converter. I asked that the original $664 be taken into consideration. They would not despite the torque converter possibly being directly related to the hard down shift. Their comment about the spark plugs was that "it was probably time for them anyways". I wasn't there for new spark plugs. I was there to fix the rough idling problem which still exists after the spark plugs were installed. Brighton Ford offered $100 dollars towards the $1925. As you can imagine this was unacceptable. In addition, they could not guarantee that the torque converter would fix the problem. I had no other option but to pull my Expedition out of the Brighton Ford service shop. I do not have the money that is needed for Brighton Ford to attempt a series of troubleshooting solutions. I could not invest what would now be a total of $2589 and still possibly not have a solution to (a) my original symptoms and (b) the Brighton Ford introduced vibration symptom. Allowing Brighton Ford to continue working on my Expedition was too high a gamble. If the torque converter is not be the issue, the next troubleshooting would be working on the engine. Brighton Ford is not willing to take previous monies spent into consideration but is willing to continue working on my vehicle. I am shocked that a service shop is able to function in this manner. The service doesn’t seem honest and feels somewhat predatory.



I feel taken advantage of. Brighton Ford has cost me time, money and stress. And I'm essentially at square one but worse. Now my entire truck vibrates in addition to the original symptoms. I took the Expedition out of Brighton Ford's shop on Tuesday Sept 27th 2011 and did not allow them to keep working on it.



This was my experience.