True Home Value

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In August 2014, we were pressured into ordering windows from THV. He sat here for 3 hours trying to convince us that we needed to buy from them right then and there. The salesman, Rick Miller, made me extremely uncomfortable with his high pressure tactics....but he was eventually able to convince my husband with his "discounts" and the show he put on. My husband gave him a $500 deposit and we were told that it takes 6-8 weeKs to install. In October, we started calling asking where our windows were. We'd get one of the office ladies and they'd tell us that a manager would call us back. They never did. We started asking for our money back, our calls were ignored. FINALLY, today, December 22nd, we get a call saying they were on back order but they have them in and they want to disrupt our Christmas week to install on Friday in the dead middle of winter and run our heating bill up. I spoke to my husband and called the manager back and informed him that I wouldn't trust their company to put Windows in a wh**e house, let alone a home where children live after the treatment we have received. He told me that the company would give us a 10% discount and if we don't accept, we will be turned over to their legal department and charged the entire price for the windows without discount. Now, mind you, I was under the impression that it was $4800 for 5 windows after we were discounted...but since Rick Miller was so busy on his cell phone, he "forgot" to leave us a copy of our contract that had our final amount on there and was told that THV would mail us a copy of our payments (which they never did, of course.) When I told the manager that, he called me a liar and said Rick wouldn't do that and the signed contract was for $6900. That's not what we signed, but how can we prove that without a copy of the contract???????? We received a folder that was supposed to have everything in there, I should have checked...but that's how they get you! They quickly hand you the folder, distract you and run out the door and refuse to answer or return your calls. I wouldn't recommend these people to slugs! They are full out crooks!!!! I feel like I've been robbed! DO NOT FALL FOR THEIR SCAMS!!!!!!! Why else would a company have to travel 2 hours away to get business? Crooks, flat out crooks and I'm calling the media!!!!

RUN! This is Thomas Construction... well known for their high-pressure sales. If I would have known beforehand, I would not have engaged in what was to be a 30min to 1 hour meeting with good ideas for enhancing my home to a 4+ hour, three different prices offered, must say yes on the spot meeting - - complete with the call to the boss to okay lowest 'final' pricing. When being pitched over $20,000 of 'improvements', I don't think it's beyond anyone who's paying that to ask for a little time to digest, plan, etc. The big pitch was their financing and the salesman wanted particulars of my finances to ensure I'd qualify. And... for all this and for all the dollars, there is no CAD design, no sketch of proposed changes... just a flour outline of the proposed location in my backyard - yes, FLOUR - borrowed from my pantry! And, as I said I couldn't give an answer right then (four different times), when the salesman left, everything - - all proposed pricing, flyers, etc., went with him... all that remained was the 4+ hour loss of time in my day.... They got my name from a sweepstakes they were talking about on Great Day St. Louis, this was SUPPOSED TO BE an 'idea exchange' and an overview of their products offered. Not a 4+ hour waterboarding experience... and again, had I known that True Home Value is actually Thomas Construction, the sweepstakes would have NEVER been entered. Lived and Learned - would give zero stars or negative stars if possible... but since it isn't, I'm giving one star for the learning experience.

Don't know what there actual price would have been. They dropped pricing three times while at my house. After nearly four hours, we had to ask the sales person to leave that we were no longer interested. A few days later got a call to offer an even lower price. I guess if I keep saying no, I'll eventually get the windows free. They may do good work, but they won't get the chance to show it at my house.

I have been lied to by the Management of Thomas Construction. No follow through I feel they stole my money and deceived me.

I am very pleased with the wrok Thomas Construction did on my windows. The crew was very nice and helpful. Other than my beautiful new windows, I never even knew they were there. They cleaned everything up when they left. I can't wait for my siding and gutter work to start!

Thomas Construction was very qwuck and very clean in putting up our deck. We love the product and have received many compliments on our new deck. Our sales agent was very informative and very friendly. The only negative I have is that they are very agressive in their sales. We had already taken advantage of the awesome promotions, but they kept calling about them and they also called late in the evening and on weekends.

Thomas Construction installed a door for me and I was very pleased with the service and the work that was done. The gentlemen were very careful of my home in general and my belongings that were close to the door that was installed. They cleaned up completely, whcih meant a lot to me. I did not have to clean up after them. My door is lovely and I feel very safe with it installed. The salesman was very nice and considerate of my ability to afford the door that I chose. Thanks, Thomas Construction. I will call you when I need any other home construction project done.