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KR
Kathy R.

06/01/2015

Provided by YPmobile

Awful!

I had my son's 8 th birthday here today, when I went into make the reservation I was told we could use two of the following - indoor soccer, go carts, arcade, bumper cars, bouncy house, turf area to toss a ball around.



I called the Thursday before the party on Sunday, I was told we could not use the indoor soccer fields because they had a standing league that used that field.



I decided to go in on a Friday I saw the arcade which was not working and asked if it would be the man said yes we will plug everything in before your party. I asked where the bouncy house would go he showed me a couple options. I felt better when I left there because the man I talked to Mike P was very knowledgeable and accommodating.



We got there at 12:40 the room wasn't set up the bouncy house was not set up the arcade games were not plugged in. When the man went to plug in the arcade games only two of about the 15 they had their worked. I was told the bouncy house was destroyed by customers at a concert there the night before. None of the kids attending my party were tall enough to ride the go carts, and if any of the kids in my party wanted to use the bumper cars I had to work the controls - plug it in -turn it -on unplug it and lock the box before I left the area. I even had to fend off another partygoer who is trying to use the bumper cars at the same time my party was using them. I didn't feel safe operating these for my party let alone for another group of children.



I was charge for pizza for the party that was delivered by Domino's. Yuck.



When I went to settle up my bill the man acted like I was wrong for wanting a discount or to pay half because none of the items that I was promised and put in the invitation is something that we could use.



He ended up giving us $50 off a $200 party.



The employees there who helped us with our party were very nice, tried to help us the best they could with what they had I had trouble with the management the man who booked the party and the man I had to pay.



This place is absolutely awful don't waste your money or your time.

More Business Info

Hours
Regular Hours
Mon - Fri:
Extra Phones

Phone: 815-304-5160

Services/Products
Amusement Places Gymnasiums
Categories
Amusement Places & Arcades, Batting Cages, Sports & Entertainment Centers
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