Rogers Dent

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Beware of the bait and switch...



I brought my car into Rogers Dent at 4790 Pearl St, Boulder, CO 80301 for hail damage and I was provided with an initial estimate along with a final quote (2 days later) from Rodrigo Aguirre. The final quote detailed all required repairs (parts + labor).



After the repairs were performed, I was told that the original quote had gone up by over $1,400. I was told that the increase was based on my insurance estimate. I argued that the insurance estimate was an estimate and had no relevance on the detailed final quote provided to me by Rogers Dent.



Rodrigo told me that he had spoken directly with my insurance company and that they required that the hood be replaced, rather than repaired and this was the reason for the increase in overall price. I argued that if additional work in excess of $1,400 was required then I should have been notified prior to his shop performing the work. I also had a hard time believing that replacing the hood vs. repairing it would cost over $1,400.



While in Rodrigo’s office, we compared the items associated with the hood on my insurance estimate with the items listed on Rogers Dent final quote. We looked at every line item associated with the hood and Rodrigo went as far as discussing and calculating the costs associated with installing factory stickers on the inside of the new hood. After a reviewing the items and calculating the cost for parts and labor, we came to the agreement that the additional charge to replace the hood was between $75-400, not +$1,400.



Out of good faith, I agreed to pay $400 additional (over the original quote) for the new hood.



Unfortunately, I was so worked up that I made the mistake of not looking closely at the hood before leaving. Later that day I started thinking, how could the new hood be ordered, color matched/painted and installed in less than 3 days? When I popped open the hood I immediately realized that the hood was never replaced, it was the original hood. I paid an additional $400 for a hood that was never replaced and almost paid $1,400.



Basically, Rodrigo lied to me in order to try and make more money for work that was never performed.