Paraco Gas

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This company is the biggest ripoff. They charge additional fees for everything, charge high prices for gas, and will lock your tank if you don't pay all their extra fees. Then they'll charge you extra fees to unlock, then to reconnect, etc. They're like gangsters. Avoid this company and all the many companies they bought up.

Stay away ..Horrrible customer service and a RIP OFF !!

Thank you Paraco Gas for coming over without notice and disconnecting my tank the other day! and now just sending me the bill for that pleasure! It's so good to know PARACO GAS is so customer friendly that you'd do that without even a phone call to home or cell. Yes, I did miss the due date on that last small delivery but it's surprising that in today's world you'd be SO quick to drop a long time customer in this way! https://www.facebook.com/paracogas?fref=ts ‪#‎paracogas‬ I guess I'll just have to figure out how to live without my fireplace (the only thing connected) for the next few months smile emoticon. Btw, should I roll the tank out to the curb?

horrible company, just HORRIBLE!!!!!

Worse company ever!! I had Vitale which was a dream, then Paraco took them over. Constantly have run out of gas, because they will not put me on automatic delivery because I don't use enough?? When you call it takes weeks for delivery. When you go on line to set up delivery they claim "computer glich". They want to charge me $119. restocking fee for a rusted tank. I will pay it just to get rid of them. They should be put out of business!!

OMG what a horrible company to deal with - was a loyal customer for 17 years and to my surprise I diswcovered last week that I was removed from automatic delivery and put on cod. Not happy about that, but whatever, I tell them I'll pay for a full tank right now - They tell me that Friday that they cant promise delivery until the middle of the following week at the earliest and wouldnt commit to a firm delivery date. I tell a manager that it is the onle way we can cook in my house and that I have two young children to feed - The manager has the audacity to say well dont you have a barbeque, everyone has a barbeque these days - cook on that until we deliver. Cancelled them that day and found a great local company who came right away and set me up with a new tank. I encourage everyone to use any company other than PARACO - TERRIBLE PEOPLE!!!

I have been out of gas for 4 days and I still do not have a promise for delivery. I have been a customer for over 8 years and I am severely disappointed in their non-existent customer service. I am currently looking for a new gas company and I cannot wait to withdraw my business and get their tank off my property.

boo!!! bad have had my tanks for the 17 years I've lived here Paraco took over and promptly sent us a bill for $85 to lease their tanks told us we used to little gas and they would scrap the tanks and get more money.unless we pay a yearly lease fee. We decided to let them take there tanks, we were told the pick would be at-least 4 week and there would be a restocking fee of $109. Where are they restocking these rusty at least 17 year old tanks, at a scrap yard? Isn't this double dipping? Minus stars for them if I could!!!

It's a shame I can't put a zero rating. I had noticed that my recurring delivery had been skipped so I put in a request and had a two week wait. Today I ran out of gas and they told me it's going to be another 5 days. I pointed out that I can't cook and have two children but was told that this isn't an emergency. Seriously?

This is the most incompetent, horrible company I have ever dealt with! Waiting 15 days now for a delivery of propane. Given the run around , empty promises of a return call from a supervisor, which NEVER happens. Thy bought over Synergy and being a prior customer Synergy, we became their customer. STEER CLEAR! We will now pay to change companies because the aggravation this company has caused is not worth staying a customer. I'd pay to get rid of them. DO NOT USE THEM!! BAN TOGETHER AND PUT THEM OUT OF BUSINESS!! As consumers we can shop around! We don't need them, they need us customers to survive

STAY CLEAR! incompetent staff, overworked and over-stretched service techs - horrible office staff, horrible scheduling, questionable skills of service manager. did I mention SLOW SLOW SLOW to make repairs? Techs are hard working great guys, but their hands are tied. on one visit I was told by the tech that he has to leave to get to his next job, and someone else will have to come back to fix my problem. next visit, they were unable to make the repairs, next visit the came with the wrong part, finally about a month later, it is supposed to be fixed, but I now have to wait for a fill truck to fill the tank. Also asked about installing a new line, but I was basically told that it is impossible - seems to me that he didn't want to tie up the schedule and have his boss bothering him. I was previously quoted for a job 3x the price of a local plumber.... scheduling is a disaster, unless you like being on standby. They seem to feel that that got us locked up because they just buy everyone else in the area. That's not going to work anymore.. Doesn't matter who you contact - they just pass the blame down the line. STAY CLEAR!!! and investigate all other options before getting suckered into this trap.

Steer clear of this company. Their management is horrible! They overcharge for their propane! Nearly a dollar more than any other company. They rip you off. If you have an emergency or run out of propane good luck getting them to come out in a timely manner, and good luck getting a phone call letting you know they are on their way. If you are not home and your tanks are empty they will lock your tanks and you will come home to a cold house. This company is absolutely horrible. DO NOT use them.

Run away, don't walk. This company used to be a good family business when it was Vitale, but as soon as Paraco took over it went downhill quickly. I personally am amazed that a company that is this collectively stupid and difficult to deal with is still in business. Customer service is not even on their radar. They are arrogant, spiteful and careless. There are still some other options on Long Island - use them.