Site for Sore Eyes - Berkeley

Write a Review510-841-6963

CLOSED NOW - Opens at 10:00am

DO NOT PATRONIZE THIS BUSINESS. Very sloppy, rude customer service. Cheap AND dishonest.



I bought glasses here that came with a scratch on one of the lenses. I went in to pick up my glasses and they could not find the glasses at all. After looking for 10 minutes or so they finally found them, with the scratch. The owner (Paul) told me he would immediately order a new lense but that I could take them away to use in the meanwhile. But apparently he forgot all about it and forgot to note the date I picked up the glasses in their records or that their was a defect they were going to fix...



.... One year later still waiting for them to replace my lense. I finally went in to get the lense replaced. The owner denies ever telling me that he would replace the lense but now says that if I BUY one new lense (at full cost) he will replace the defective lense. He basically said I was making it all up and blaming me for not insisting that they do what they were supposed to do-- order me a new lense and then call me when it was ready.



In addition, they refuse now to honor the one year scratch warranty. I originally ordered the lenses a year ago on October 5. I picked them up a couple of weeks later. But they did not give me any paperwork on the pick up and now because the owner neglected to make a note in their records that I had even picked up the glasses they are claiming October 5 warranty expiration.



These people are cheap, rude, sloppy and dishonest.