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03/14/2014

Bad customer service, too many issues.

We recently had a horrible experience with this business. There customer service topped the worst I have ever experienced. On top of being late to the initial appointment by 2 hours without being contacted and standing on my granite counter top with shoes on, the paint they used on my front door started peeling after just one week, they left streaks all on throughout my ceiling, ruined our curtains, got paint on our chandelier and all over the side of our house. They reluctantly attempted to clean the damage but in doing so accused us of wanting free services. Furthermore, they attempted to fix the door on three separate occasions and it is still peeling. Our house was clearly an experiment for their painters. They refuse to fix horrific paint jobs and have tried to use blackmail to prevent me from posting negative reviews online stating they would only try and fix the jobs if I wouldn't post an honest review. I've been called a liar and other disrespectful names by the owner, Ingrid because of my honesty. She continually stands by the work of her company, but refuses to see the paint job herself saying she's only an office manager and our house is "too far." Save yourself the hassle and money dealing with an unethical business and shop somewhere else.

More Business Info

Here at Paint The Town, we take the "pain" out of painting!

We paint interior and exterior of homes, condominiums, duplexes, apartments, office buildings, warehouses, and beyond. With every project we produce we will first meet with you, our client, and provide a free estimate. Your estimate will be tailored to your specific needs and requests. We make sure that we are all on the same page when it comes to what is to be coated, amount of prep work to be done, number of coats, etc. Breakdowns are offered so that you may choose what and when items are performed so that we may fit into your schedule and budget. When we are scheduled to manage your project, we will work consecutive weekdays, weather permitting, until the job is complete. We will make sure that every client is 100% satisfied before we leave the job or ask for the final payment.

Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

360-383-6464

360-441-9943

Payment method
visa, master card, discover, check, debit
Location

We service all of Whatcom and Skagit Counties!

Accreditation

Bellingham Chamber of Commerce

Better Business Bureau Accredited Business

Building Industry Association of Washington

Skagit/Island County Builders Association

Other Email

Categories
Paint Removing, Painting Contractors, Painting-Production, Spray Painting & Finishing