Roland Park Comdominuims

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It has been my experience that if you have a problem with a new vehicle purchase Brandon Dodge is dismissive rather than helpful.They said that they would return my call... they did not.I was told that they would help solve my problem...they did not.I wish then simply had the stones to just tell me they would not help me, When I complained to the BBB, they responded with half truths and called me a liar.It is my opinion that this dealership lacks integrity. If integrity is important to you when making a vehicle purchase or vehicle service decision, I would suggest you consider your alternitives.Specifically here is my story...Bought two new cars, one 2012 Dodge Caravan, one 2012 Dodge Journey. Paid full MSRP minus dealer incentives on both. They said I did not pay full msrp, but I have the receipts showing that I was duped on this too!Turned out the Journey was not new as described but was used (4,300 miles on it) and had significant damage, dented bumper, paint issues, chipped winshield.… When they first tried to fix the damage they made it worse. There was Paint overspray all over the windshield, lights, and hood. The repair itself was very poor. When I approached the manager Mr. Josh Welsh, he made light of the situation and at first told me that I had "already accepted delivery". My experience at this time with Josh was antagonistic at best.Fearing other undisclosed issues I requested a new car instead of the used car I was delivered and was told no…too bad… you signed the deal…They did eventually fix the damage, but I still have a used car at a new car price.Brandon Dodge will say and it is true… that during the paperwork process I did miss the fact the car was used. Understand that this fact was NEVER disclosed to me during the buying process. Also on the lot, the car had a NEW window sticker.Ask yourself, would you think to check the mileage on a “NEW” vehicle? I didn’t either…Since bringing this to Brandon Dodges attention they have made promises to work with me on remediation that were not kept, they will not return my phone calls and generally have been duplicit in their dealings with me and my family.I contacted Dodge corporate, and they cannot help me because it is a dealership issue. They only deal with vehicle quality issues. I surmise that they are OK with these types of sales tactics.These two vehicles are my 5 and 6th Dodge purchases.On a side note... I love the Grand Caravan and Love the Journey... Good cars and I would recommend them, but I personally won't buy another Dodge.

Keys locked in 2004 Dodge Ram 1500 purchased from Broadway Dodge new. The parts department cut a key and made sure I was able to pick it up after hours. Thanks so much for a job well done.

I would never recommend them to anyone. Not only do they propagate additional problems into your vehicle when serviced, they refuse to repair, or even acknowledge problems when they are sitting in the vehicle with you on a test drive! There’s no point in escalating your problems to management, because they too are incompetent. My vehicle was in the shop on 3 different occasions to address 3 mechanical issues (now 4). 1 was fixed while another was created during a “rapid response” repair. Not to mention the other 2 issues which were present, and re-produced upwards of 30 times on my 4th visit to meet with Joe Altmix (the Service Department Manager). This clown insisted he couldn’t hear the problems even though it was reproduced in front of him so many times! How anyone can tell you to your face that a problem doesn’t exist when you prove it to them in person time and time again, I don’t know. Take your business elsewhere if you value your time and expect results.

First, they tell me my credit union will not write the loan for 72 months on a $50,000 truck. Their financing cost me 1½ % more than my credit union. I found out the next day that this was a lie!Second, when in a shop in Aurora, the shop ordered a new rim per the VIN number.The wrong rims were put on this truck. (Steel in place of the more expensive aluminum) They proceeded to tell the shop that steel were better and more expensive! Another lie! It took Broadway Dodge 2 weeks to make good on the correct rims.Lastly, I still have the window sticker. It was supposed to come equipped with tow hooks and 265/70/R17 tires. I am told by their sales manager, " NO MATTER WHAT THE STICKER SAYS IN THE WINDOW, BRAND NEW VEHICLES COME AS IS." furthermore, " YOU MAY NOT HAVE ANY OF THE EQUIPMENT LISTED EVEN THOUGH YOU ARE CHARGED EXTRA FOR IT"I have been offered discounted parts by 2 of their employees. Now I see where their "discounted parts" come from. DISHONEST, LYING THIEVES

Worst buying experience ever.This dealership operates with the absolute minimum of integrity honesty or ethical business practices.After working out a deal on a vehicle and agreeing to the terms. I asked if I should place a down payment to secure the vehicle. I was told by both Tom Jacobsen and Hal that I shouldn't worry about it and to come back the next day to purchase the vehicle.The next day I called to see if the financing had been approved and was unable to get my call returned and was frequently told that "they were too busy and would call me back". After being told that I would receive a call back twice and not receiving one I called again the next day.Tom informed me that they sold my truck to another customer. HE told me that they had too because the other customer paid way more than I was going too. He then offered to order another like truck but informed me that it would cost an additional $2000.00 and would take weeks to receive.AVOID AT ALL COSTS!!!!

Bad tactics. Read everything and watch out for the financial statements.