Charles Maund Scion

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My friend Mike Worked out a frat deal on a pre-owned Nissan

You would think that since Charles Maund is a family owned dealership that the salesman would be a little more polite-not to mention professional. But I'd beg to differ and I think Mr. Maund himself might be interested to know that his salesmen, especially the manager we dealt with last Monday were another story.



The salesman we started out dealing with was Damon. He cracked a joke in the beginning so it seemed that he was going to be pretty nice. But then he made it known that he was very irritated at the fact that we weren't going to be haggled around. (Which might have been surprising due to the fact that we're women.)

He pushed and continued to push on whether or not we would be trading in a vehicle and wanted to know more about that rather than trying to get us the car we were interested in.



May I add that we did PLENTY of research, and clearly neither Damon or his manager liked that idea.



Once Damon discovered that we weren't going to be an "easy" sale he passed us on to his manager, Alfonso Cordero. He tried to say that they couldn't give us any kind of deal on the vehicle, and the research we did was not viable, etc. We weren't buying what he was trying to sell, so to speak. I threw out the fact that we do have other dealerships to look at, as ANY smart buyer would shop around for the best deal. He went on to say that Champion Toyota(Auto Nation) and Round Rock Toyota are "corporate" so they "can't" give the kind of deals that Charles Maund "can" since they are family owned-which I beg to differ on. My roommate actually bought a vehicle from Auto Nation and they gave her a decent deal on the vehicle. (More than Charles Maund was willing to give.) May I add that Alfonso was VERY unprofessional and was disrespectful-which is no way that you should talk to a woman (especially if you want any hope of making a sale.) In light of that new information he checked with his general manager then came back with an amount that they could give us off of the vehicle.



Also, the color we wanted wasn't on the lot and they quoted us mid-January before it would come in, or at the earliest 2 weeks. That's just ridiculous seeing as if Round Rock Toyota had to order it they said it would be there within 2-3 days.



Then Alfonso proceeded to push pulling my credit so they could get me a "0%" interest rate. Unless you have IMPECCABLE credit, please don't fall for this. I told him numerous times that I am not interested and that I already have financing with my credit union and that was that. I finally had to tell him that the financing part of the conversation was over so I wanted to talk about cost of the vehicle.



Keep in mind, this was 2 in the afternoon, and none of us had gotten to eat anything yet that day. So we asked if we could get that offer in writing and we would talk about it over lunch. He blatantly said, "I'm not giving you numbers so you can go shop around." WHAT? What kind of salesman doesn't expect the consumer to shop around? And if he didn't want us to shop around he really didn't act like it. He should have given us a reason not to, instead of being an unprofessional jerk. I would have NEVER given him or Charles Maund my business at that point, and never will.



Needless to say, we did receive that offer in writing, which we brought directly to Round Rock Toyota, where we dealt with Lati Bouraima. He was WONDERFUL!

One of the best service experiences yet!

You were all amazing as always!

Always excellent service here at Charles Maund!

I am so happy to have found Charles Maund Toyota!!!

Hi, I had my highlander oil changed and tire rotation this time. The engine check light was turned on while driving after two days service. I called Robert Foley (he is my service consultant for many many years) to report the problem. Robert told me on the phone about the problem that he has seen many times and asked me to bring in the car and it will be fixed within few minutes. So I did and Robert chased down my car and make sure the problem was he expected. Sure enough, he is correct. The problem was fixed in few minutes and I was on the road again within 20 minutes in the store. Robert is very professional and he really takes care his customer. I am very lucky that Robert is my service consultant!

I received Excellent Service on my vehicle. My service representative thoroughly explained what was happening with the tire pressure sensor.

Taking your car in for maintenance is like going to the dentist, I hate it and fear the possible outcome (pain vs $). But each time I go to Toyota, I leave very satisfied w the treatment and outcome. I leave having enjoyed my visit because (as in this case) my advisor/service guy is knowledgeable, friendly and makes u feel important. You break room is also comfortable (the newer one). Thanks!!

Based on my experience of the past ten years I happily purchased a replacement of my old car with its latest model. This vehicle shall always be serviced at your service station. My purchase experience was also lot more pleasant. Mr. Chris Reed sold this vehicle to me. He is a knowledgeable and a very charming sales man and is an asset to your organization with potential to handle your business from a more senior position and for that I highly recommend him.

I would like to commend Melinda. She was smart to take my house keys off the key ring, otherwise I would have been locked out. The shuttle was immediate and much appreciated. Melinda was good at communicating the options without being pushy. Great service - thanks.

Thank you so such for all your help! It was very difficult to let my 4Runner go but you made buying my new RAV4 a delightful experience! There was no pressure at all. You let me come to my own decision. That’s a level of integrity you don’t often find in car salesmen. You’re a gem and thank you for your help!

Everything was top-notch, and thank you. I appreciate the form letter reminding me of the need for the 25,000 mileage service. My new Service Writer, Tommy Silvers, was very professional and helpful. I'll be back.

The service was good and they kept me updated while I waiting. One thing to note, my service advisor mentioned that my battery might need replacement soon. Well, the very next day it died completely while I was grocery shopping. We should have just replaced it rather than waiting for any signs or until it died and put me in an bad situation. For me, I would have been fine with just going ahead and replacing since I was already at that shop.

Terrible experience - I wouldn't believe them if they tell you something is not covered under warranty. I took my vehicle in before the extended warranty was going to expire. I told service that the keyless remote would work only intermittently. They insisted that it was not covered even when I gave them a copy of my warranty paperwork (which was a Toyota warranty through Gulf States Toyota). They asked for $275 for remote and programming. I then talked with service mgr (very, very rude man) who still denied my claim. He also said I should go to dealer I purchased vehicle from (in another city) and that I didn't have real Toyota warranty. I insisted he call the Toyota Ext Warranty. I had already spoken with the the extended warranty co and they had set up a record for my claim - they were very helpful and pleasant). The Charles Maund service mgr finally called and guess what? He had their service guy call me back to say that they had a remote waiting for me and could get me in and out in 20 minutes. Why didn't they just check with Toyota warranty and avoid a very ugly situation? Not smart business since they have definitely lost a customer and may have profited from doing the covered warranty work.

I will preface this documentation with the following; I have bought a VW Passat from Charles Maund in 2006. I bought my Toyota 4Runner in September, 2004 in Tucson, AZ and I moved to Austin in November 2004, and have been using Charles Maund for every one of my services for both cars since these listed times. Apart of my purchase for the 4Runner, was a package to have lifetime replacement for tires if I were to maintain my scheduled maintenance with the dealership that I bought the car from. Since I was moving in a very short period, I had it clarified that if I enter into this program, then it will be transferable. Further, when I came to Austin, I asked the consultant, Wes Newman whether or not this was transferable, and he stated that it was. So, for the last 4 1/2 years, without a doubt, I have been up keeping my car maintenance as I felt I should do to uphold my end of the deal for this tire replacement program. On 4/9/09, I go to the dealership to get my next service checkup along with my state inspection sticker taken care of, the inspection would not pass for some lights out and tires that are too low in tread. I stated that I have tire replacement, and it should be covered. After looking up in the system and not finding me there, I was told that I am not apart of this program. At this time I asked Wes to let me speak with a manager. I spoke with Danny Smith and he started off wanting to extend some customer service. He was already apprised of the situation and Wes had told him that he had told me, that the protection program would be transferable. In this same conversation, Danny went on to tell, and I quote, "this program is a piece of *&^%t. You have no idea how many pissed off customers I have had with this thing. They have done everything they can to not pay this out." Not surprisingly, Wes expressed the same sentiment. After a few minutes of acting concerned, I got no action and was told that this has to be answered by Toyota, and nobody else. He stated that he can't do anything and at this time, I basically stated that is not good enough. I pushed back on this and was told that it did not matter what I say or what I do, I will not get tires from Charles Maund because, "they are not in the business of tires, if they were, they would have a firestone or something". He cannot take something that was stated 4 years ago by his representative as something that can be held as something that is binding. At this time, I asked Danny to get the GM and I reminded him of the amount of business I have conducted with the service department. At this time, he started to posture as if I have no real action here, and I cannot get tires out of Charles Maund. Finally, he told me that there is nothing that can be done, and basically, we need to part. I asked for my car, and he stated he can get it. At this time, I asked when will the GM call me back, and he stated that he does not know, might be Friday, but I have no idea. He did write off my service charge. Remember, at Charles Maund, they will do whatever it takes as false promises to get your business, but when it comes time to deliver on them, they will find a way to back out of them.