Ace Discount Glass & Doors

Write a Review512-345-3176

CLOSED NOW - Opens at 7:30am

AWESOME! 1st time customer. Went here on a Sunday afternoon and they handled me like I had been coming here for years. The price was way below what I was expecting so I was able to tip the guy that did my windshield. I will recomend this place to all my friends and family.

I called to find an a/c clutch for my mom's 2000 Nissan Maxima. They didn't have the part, but the gentleman I spoke with was very helpful and went out of his way to find the part I needed at 2 other salvage yards nearby. I will definitely be calling them again for any other auto part I may need. They were friendly, helpful and courteous -- and they spoke english!! Hard to find these days.

DO NOT USE. WAY overcharged...rude management. Worst experience I have had with a repair company. Could have gotten much less expensive services elsewhere.

Went to look for some parts to fix my car because ace glass is also ace salvage. Talked to one of the guys in the office about price after I was told by them prices are negotiable. He then became irate with me and told me to leave because he didn't like my offer! These guys are no good to deal with. I've heard many other people say they've had similar experiences with these a**holes. STAY AWAY!

This is the worst experience I have EVER had with ANY company. ACE Discount Glass and Doors!!!



Well, long story short: one of the window glasses in my apartment ended up being replaced twice within half an hour. The first time, I broke it; it was my fault, no question about it. Later, apparently, the guy from ACE did a bad job in the replacement and the glass did not look stable to me at all. So I pushed the glass a bit trying to feel whether it’s tight, and the glass just fell down and got broken again. The guy was probably on his way back to ACE and I asked my landlord to call him back to replace the glass again. AT THAT TIME, he told me that the glue he used takes 24 hours to be cured.



Later I received a bill with twice the charge of a single window. I think the second replacement was not totally my fault because 1) apparently the guy did not do a good job at the first time and that’s why the glass fell down so easily and got broken again 2) He did NOT tell me not to touch the glass within 24 hours UNTIL AFTER the second replacement.

So later I called ACE a few times (512-345-3105) to discuss this issue and I got very angry when they insisted that the guy had told me not to touch the glass after the first replacement and I still touched it and broke it again! What a bunch of liars! I can swear to the GOD that that guy did not say A WORD after the first replacement!



What’s more, they have no professionalism at all in dealing with customers. When I called, the best they did was to direct my call to A person and then A to B, B to C and so on… What made me even angrier was that they (more than one person, including that billing “lady” and a male “manager”) would make their argument to you, and then without saying goodbye or anything, abruptly hang up the phone before you respond! That’s just amazing! Again, more than one person, more than two times. In my opinion, that’s REALLY REALLY RUDE!



In the past, I have had some bad experience with some companies. But now my knowledge and understanding of terrible company and terrible service people has been brought to a whole new level, thanks to Ace Discount Glass and Doors!



BTW, I guess the rating here has to go from 1 to 5 stars, if there were an option of -5, I will give ACE that rating without any hesitation.

I would recommend them to anyone. There prices are comparitive and they are very quick. They replaced a window in my home within a few hours.

SUPER fast and friendly service!! they gave me a *great* price on a new windshield, and had replaced it before I even got back to the office from leaving my truck with them. I am very happy with Ace Auto Glass.

I always recommend Ace Discount Glass because they seem to try to provide quality glass at the lowest possible price. They are family owned and have been in business in Austin for a long time. They must be doing something right!

DO NOT GO HERE!!!!!!!! They will try to take youfor everycent you have.