Fast Bounty Investigations

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I left a bag on a United flight at the Denver airport on 10 Apr 11. After several days of no one from United at Denver returning my calls, I hired Fast Bounty Investigations (FBI) to go there on my behalf to recover my bag. Considering this to be a fairly simple task, I selected them solely due to their close proximity to the Denver airport.



I paid a retainer of $140 via Western Union (they don’t take credit cards or PayPal) with a verbal agreement that $70 would be returned to me if they were unable to recover my bag. Although the written contract that they had me sign made no mention of returning the $70, I went ahead and signed it and faxed it back to them. Besides, I was pretty certain that they would be able to recover the bag so I didn’t figure it would be an issue. I later received a call from the investigator stating that he was at the airport but was not able to locate my bag.



The following day (16 Apr 11) I called and told the investigator to hold off on returning the $70 because I may want him to go back out to the airport to discuss offering a reward with the United supervisor there. I was convinced that someone there must know where the bag was at. However, I told him not to make another trip to the airport because I was going to try to work it through the airline first. I told him just to be thinking about it. He mentioned maybe calling a friend a friend that worked at the airport, but not for United. I said that would be great, even if they didn’t work for United, maybe they’d have some insight as to who to talk to. I heard nothing more from the investigator until he returned a phone call from me on 21 Apr 11.



As it turned out, I eventually recovered the bag through my own efforts on my own on 20 Apr 11. It turned out that the bag had indeed been in the possession of United personnel in Denver. I called FBI the same day to let them know that I would not need them to go back out and that they could go ahead and return the remaining $70. No one answered either number so I left messages asking for someone to call me. No one returned my call that day. The following day I called again. No answer from the investigator’s cell, but someone at the office finally picked up and had the investigator call me back. The investigator stated that there must have been a misunderstanding because he had done some follow-on work after I had spoken with him on 16 Apr 11 and that this work had used the remainder of the retainer. He said he had not gone back out to the airport, so as far as I could tell this follow-on work was merely him calling his friend that worked at the airport. That leaves me somewhat skeptical, for if it was truly follow on work, why was I not contacted and provided the results of that follow on work?



The bottom line is this, I hired Fast Bounty to go to United Airlines in Denver and retrieve a lost bag on my behalf. If the bag had not been there, failure to locate it would be the expected result. However, the bag was there, with United, the Fast Bounty investigator was simply not persistent enough to make contact with the right person to recover it. Furthermore, due to their failure to return my $70 as verbally agreed on the phone, I would discourage anyone doing business with this company from paying anything in advance and ensure that any verbal agreements made are included in the written document.