Ace Hardware Saddle Rock

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I had purchased an item at another Ace Hardware on the other side of the state, we ended up not using it and went to return it to our neighborhood Ace which is this Saddle Rock location, at which point we were told they would not do returns from other locations. At this point I asked to speak to a manager because no signs were posted nor was there any info stating that on the receipt. When the Manager approached and I explained my frustration he told me that I should have know that Ace stores were independently owned and that why would they want to return the item. I pointed out the lack of signage and notifications to the policy and he reiterated the fact that I should have known. I reached out to their corporate customer care line which kept in contact with me and said the manager would be reaching out to me to resolve, well that manager never did reach out and finally when the corporate team reached back out to him, he told them that they would not reach out to me to try and resolve. The only thing that the corporate team could suggest is not spending any money at this location again and try a different location in the future. People talk about supporting small business but it is hard to want to support a small business that acts like this.