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Reviews

O.
Ortciv1 ..

10/23/2015

Provided by YP.com

I bought a ring from zales for my fiancee three weeks ago however she needed to have it re-sized. After bringing it to zales in Auburn, MA for re-sizing, we were told that the ring should be done and ready to be picked up in no later than 2 weeks. After the two week period elapsed, we never received a call from anyone from zales. We called to check on the ring on numerous occasions and repeatedly got the bs line "your ring is not ready; will call you as soon as the ring is ready". I believe no one cared to actually check on the ring all those times we called!!! Almost 3 weeks after we dropped of the ring, we were told that somehow an associate had made a mistake and tagged our ring for a diamond replacement instead of a re-sizing and therefore the ring had been sitting idle at the warehouse for almost 3 weeks. They then promised to have the ring overnighted to the store and sent for re-sizing again. We are still waiting to receive the ring. I have to say I completely regret ever buying a ring from Zales and i'm dreading my fiancee having to deal with their sloppy and careless service in the future. I WILL NEVER BUY ANOTHER RING FROM ZALES AND WILL NEVER RECOMMEND THEM TO ANYONE.... EVER!!!!!

More Business Info

Hours
Regular HoursContact store directly for current hours of operation.
Extra Phones

Fax: 508-832-9701

Phone: 508-832-3567

Phone: 508-832-3271

Brands
citizen
Payment method
amex, apple pay, company card, discover, master card, paypal, visa
Location
Auburn Mall
AKA

Zales-The Diamond Store

Chris Belisle Sales Corp

Belisle, Chris

Chris Belisle Sales Corporation

Zales Jewelers

Categories
Jewelers, Diamonds, Jewelry Designers, Precious & Semi-Precious Stones, Watches
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