Sutton Bank

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I purchased a Vanilla gift card for $75.00 for my daughter Monday, December 23, 2019 for a Christmas gift. I gave it to her Christmas day. She tried using it the next day and the card was invalid. She then tried using it on Amazon card was declined. I called the number on back of card I was told by their representative I will I have to wait up to 15 business days to get a new card. I read comments on other websites other people get these same cards from Vanilla and they do not work and they lose their money. I am a single mom and this $75 took me a whole day of working overtime to come up with this money. Now my daughter has no Christmas gift. I tried talking to a supervisor see could we speed it up the process so she would have to wait so long for a replacement card. I was hung up on by a very rude gentleman. I just want what I paid for. Sutton Bank has ruined my daughters Christmas. I do not have another $75 to give her. This is a terrible company. Make sure you are not buying a Vanilla Visa Cards you can get ripped off. Sutton bank owns this company and offered no help to me and they won't for you either.