Michael Heating & Air Conditioning

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Stay away.

since this is the weekend and their tech tore up our working HVAC system on Friday afternoon, I am writing this review to see if I can get the owners to contact me. Their tech, Brad, said they would not talk to me until Monday or Tuesday and he cannot give out their private number. The business after hours number only lists the tech's number as a contact. So, here we are, no a/c on the hottest weekend of the year. We had a small problem with a blower - the a/c was working just fine, cooling as it was supposed to; it just made a vibrating noise occasionally. The tech came out with the part and then couldn't get the blower housing off so he locked the system down working with it. He came to the door and basically said ;sorry, it's locked down; and they can't do anything until the first of the week. He said he couldn't give out the boss's number, but that he already said he would not talk with us until Monday or Tuesday. At our request, he said would tell his boss to call us but that he had already said he would not talk to us until after the weekend. Later he said the boss refused. So now boss, how about a phone call? We have used Michael Heating and Air for years and spent thousands of dollars with you. In years past, I would have given you a satisfactory, if not stellar, rating. I never would have thought to be treated this way.

Update: this is the following Tuesday. Their office manager said things like this happen and that their tech (Bradley) acted inappropriately when he sped up our driveway without telling us he was leaving. He also said that they can't talk with everyone about things like this. Well, first of all, we had working air when their tech came, when he left, we did not. I think that begs a call from management, to at least say "we're so sorry, you're a long time customer and we will do what we can to make this right for you." No such thing happened for all that weekend and even now, the office manager's apology is only for the way the tech sped up our driveway without telling us he was leaving, or that he had our a/c part in his car. Their ad says they are a family owned business, don't you believe it.

Also, Barbara Michael has had a message to call me for nearly 24 hours, and both times I have tried to call her today, they tell me she has "Just left" and that she has been really busy.

Two companies came out to look at what Michael's had done. BOTH companies said we did not need the blower wheel that the Michael tech said needed replacing!!! Jordan Air fixed the mess (in just a couple of hours) that Michael left and we have air again. A dead mouse was found in front of the system that probably caused the noise in the first place. So, the upshot is Michael Heating and Air was about to replace a part (cost: $288) that we didn't

even need. The ONLY thing Michael did right in this is to not argue with me when I told them we didn't owe them a dime.

I had a very bad experience with Michael Heating & Air. Called them out to add freon to my AC. They put in 2 pounds of freon and charged me 140.00. Later that night when reading the Oconee paper I found a large add from Michael Heat & Air offering a service call, new filter and 2 pounds of freon for 99.00. I called them the next day and told them that they had overcharged me. I was told they would look into it but they never called me back. I will never use them again because of their dishonesty. Seems like everyone is out to get as much money as they can these days. I was going to get them to give me a price on a new central air system for my upstairs but I will now get estimates from others.

I received good customer service from Michael Heating & Air. I appreciated the time they took to go over my repairs with me. They came on time and got my air conditioner cooling great! Thanks for personal home town service.