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12/15/2015

If you must shop, pay cash

Ordered a mower belt.($45) I received an email stating it was shipped. I checked my bank account and noticed the $45 was pre authorized twice. Thinking it was a mistake. The lady who answered nonchalantly informed me that she gets calls like this occasionally, but she can't charge me twice, my credit card company did it. I didn't use a credit card, I used a debit card. She never once apologized for the inconvenience, never once said she would check into it. She automatically got defensive as if I were personally accusing her of stealing my money. I tried to explain it was her card merchant that does it (verified this through my bank) She was still rude and insisted it was nothing they did and there was nothing they could do. Today (money still held in my account) i went to check the tracking and found my account had been canceled. I called to talk to the owner. When I explained the issue, he informed me that they cancelled my order because i accused them of charging me twice and it was my credit card company that did it. Once again, not a credit card, its a debit card. What reason would my bank have for pre-authorizing money for them? He also said they had refunded my money....they have not. Now, $90 of my money is held in my bank account and the other $45 was part of my Christmas money. So I have no Christmas money, no belt and the owner was rude as well and hung up on me after i informed him I would have to file a better business report. I personally owned not only a small business, but a small engine business just like this one for years. Never did I treat my customers like a mistake on my fault was theirs. If you must shop here....don't use a card.

More Business Info

Hours
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Brands
Echo, Felco Pruners, Gravely, Kawasaki, TimberJak,, eXmark
Payment method
all major credit cards
Categories
New Car Dealers, Lawn Mowers-Sharpening & Repairing
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