The UPS Store

Write a Review817-860-2829

CLOSED NOW - Opens at 8:30am

On February 16, 2012 at 8:45am I visited this store to drop off packages. I had 6 18x18x18 boxes that had been prepaid through UPS and had been properly labeled for shipment. I carried the first package inside and told the manager that I have 5 more to bring in. The manager then told me that he will not accept them because they take up too much room. In the past he has told me to drive 30 minutes away to go to a UPS distribution center and that he would not accept my packages. His excuse was that there is not enough room on the UPS truck for my packages. on this day he told me to go somewhere else to drop off my packages.



I then left the store and drove 20 minutes away to drop off the boxes at another UPS store who gladly accepted them. I spoke to the store manager at the accepting UPS store and that person new exactly what store i was talking about. That person told me that this regularly happens at store 2069! They told me that they have accepted packages from many very upset UPS customers that were refused service by store 2069. They also told me that all UPS store are required to accept UPS labeled packages and it is not an issue to call a UPS to come and make a pickup if a large amount of boxes are dropped off.



I am appalled that UPS store would refuse service to a UPS customer that had already paid for packages. This store manager (2069) cost me an hour of my time in driving and cost me a great deal of aggravation. I am filing a complaint with UPS. I am also filing a complaint with Amazon.com who's account was used for the UPS shipping. They need to know how UPS is treating their customers.