Alaska Specialty Equipment

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CLOSED NOW - Opens at 8:00am

I’ve never had anything but a bad experience here. When we first moved to anchorage 8 years went in there to get my Stihl saws services and had to beg someone to speak to me (and they weren’t busy) then they lost 3 of the 5 chains I dropped off for sharpening and denied it. A few years back decided to give them another try since they are on my side of town, same thing staff just stood there leaning on the counter Offering no assistance with products so I went elsewhere. Last week i tried again to buy an electric string trimmer and chainsaw and even though I was the only customer in the store it was like pulling teeth to get any help so I gave the other Stihl dealer in town $1000 instead.

Seriously you get better customer service and assistance at the big box stores

Have never had a bad experience with this company. They have always been very helpful and knowledgeable. The store is clean and bright, the workers courteous. If they don't have a part that you need, they will order it up.

About the worst miss managed company I've ever had to deal with. If I could leave negative stars I would. I HAVE to go to these guys to buy parts/equipment because they are one of only a couple full stihl dealers in town. Every, and I mean EVERY time I go there, something always gets messed up. Parts orders, service requests, equipment sales, rentals, you name it, they've messed it up. If you can, take the time to go elsewhere and save yourself a guaranteed disappointment with these guys. Alternatives are, Craig Taylor 5th Ave, jackovich's mtn. View and Ace Hardware on Muldoon.

Stephen gives the best customer service.