Merry Maids of Amarillo

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I've never used a house cleaning service before, so I didn't know that most places require you to call much earlier in advance. I thought I was lucky that merry maids had someone cancel on them and were available to clean my apartment only 2 days after I called. I was told basic cleaning would be $73/hr and I reserved them for 2 hours. I was told the two person cleaning team would arrive at 11:30 am. On the day of the service, they team didn't show up until 12:00. They may have shown up at 11:50 but they had the wrong address and had to call me to get the right one. Anyways, my apartment was pretty messy. I told them this before I let them into the apartment. There was a lot of trash everywhere, but they still got to work and started picking everything up. There was about 10 minutes of conversation where they asked me how the apartment got in that condition and how long it had been since I last cleaned up. During all of this they were cleaning. I told them I had to go study and confirmed that I had them for 2 hours. I left and told them I'd be back before the two hour mark.

At 1:55 I got back to my apartment to find that very little else had been done after I left. Nothing had been cleaned. I looked around and found a note that said "I'm sorry but the more I looked around I really feel like the owner need to come look at the place before we clean it. PS call the office to set up a time for her to come by. 373-7387." I had a few issues with this. First, they left in the middle of a job. I understand that it was probably a lot dirtier than anything else they had cleaned, but still couldn't they have told me that when they first saw it? Also, why leave the note? I know the team knew my phone number because they called me when they got lost. Why couldn't they have called me when they decided to stop cleaning? Also I don't understand the owner part. Were they saying that the owner of the apt needed to see the place or if the owner of the company needed to? My landlord already knew the place was pretty bad and I cleared it with them to use a cleaning service. If they were talking about the company, then I would have been open to any new rates. All of this could have been cleared up if they had just called me when they decided this instead of just leaving and not giving me any notice.

Anyways, I ended up cleaning my place myself. It took me 1 hour to pick up the trash and clothes. I had a friend then come and help me vacuum and spray and wipe everything down which took another 2 hours. I feel if they had just stayed and done the job I hired them to do, that they could have gotten far enough where I still would of had to tidy up a bit, but that I would have been satisfied enough to pay them their dues. Overall I can't comment on the quality of their service, but as far as their professionalism goes, I was very unsatisfied.