Goosehead Insurance - Mark Spain Real Estate

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I have given Mark Spain’s group many opportunities to make things right before writing this bad review. After one of their agents, Preston Mitchell, was clearly negligent in fulfilling his duties as our agent, we ended up having to put in thousands of dollars to correct problems that were discovered with our house. Some of those problem were found during the inspection and were already agreed to be fixed by the seller. Preston assured my husband and I all was taken care of correctly before closing and we chose to trust him. After closing on the house it was clear certain things were not taken care of like Preston had promised. Mark Spain’s group said it was a good “training opportunity” for Preston and only agreed to compensate us a minimal amount for our losses. However, after having agreed to pay us this small amount of money they will no longer return my phone calls or emails. I have gone as far up in management as they will allow me to go. This is not just an agent problem, but clearly a problem with the company. I am simply trying to get the money they agreed to pay me, but now they are completely ignoring me, so I’m assuming my husband and I will end up with no compensation at all. Please do not use Mark Spain, or Preston Mitchell, for any of your real estate transactions. We would have been better served to have not had a real estate agent at all. Using them cost us tens of thousands of dollars.